Duties:
 
Oversee and manage all front-of-house operations, ensuring a seamless and welcoming
experience for every guest
Lead, train, schedule, and inspire FOH staff to uphold the highest standards of service and
professionalism
Act as the primary point of contact for guest relations, addressing feedback and resolving
issues with poise and professionalism
Maintain cleanliness, readiness, and organization across all FOH areas before, during, and
after service
Uphold and enforce standards for service etiquette, appearance, and overall guest
interaction
Manage and optimize reservations, walk-in traffic, and seating flow
Onboarding of FOH team members in collaboration with senior leadership
Monitor inventory levels of FOH supplies and manage ordering as needed
Ensure consistent adherence to health, safety, and regulatory standards
 
Requirements:
 
Grade 12
A formal qualification will be an advantage
Demonstrated experience in a Senior FOH management role within a high-volume or upscale hospitality environment
Outstanding leadership, communication, and team-building skills
Strong organizational and decision-making abilities, with a calm and proactive approach under pressure
Proficient with POS systems and comfortable interpreting basic operational or financial reports
High standards of personal presentation and professional conduct
Flexible availability, including evenings, weekends, and holidays.