Job Description
About the Role
Craven Cottage CC is seeking a highly skilled Guest Relations Consultant to join our team in Mpumalanga. As a guest relations consultant, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable. You will interact with guests, handle reservations, and provide information on our services, accommodation, and facilities.
Key Responsibilities
- Perform reception functions related to all guest touch points, including guest interaction, hosting duties, and administrative tasks.
- Obtain all required reservation information prior to arrival, following up on arrival details on the day.
- Meet and greet guests, perform the guest arrival experience including all amenities, welcome, and check-in.
- Perform the guest departure experience, including payment of the account and obtaining keys where applicable, check out, lunch packs, and farewell.
- Offer guests information regarding all services, accommodation, and facilities.
- Ensure ultimate guest relations in the Hotel ensuring that the personal attention level is maintained.
- Be present for the hosting of meals when required.
- Conduct periodic room checks and checks of the guest areas ensuring that housekeeping standards are maintained.
- Effectively communicate reservation information and guest preferences / dietary requirements to all departments prior to arrival and throughout the stay.
- Communicate effectively within the company and property as well as with third parties.
- Follow approved company and property sustainability practices.
- Demonstrate flexibility and adaptability towards changing working hours and shifts.
Requirements
- Grade 12
- Qualification in Travel and Tourism
- A minimum of 1 year’s experience in a similar position
- Sound knowledge of MS Office suite and PAN Strat
- Knowledge and experience of overall hospitality operations.
- Confident team player with positive attitude, enthusiasm, and emotional control
- Presentable and well spoken.
- South African or Valid Work Permit
Qualifications
Salary & Benefits
How to Apply
About Game Ranger Jobs in Mpumalanga
In Mpumalanga, the Game Ranger position is a highly sought-after role that requires a unique blend of naturalist skills, outdoor expertise, and law enforcement knowledge. Typically, Game Rangers in this region are employed by government agencies or private conservation organizations, working to protect and conserve the province’s rich biodiversity. Generally, the job market for Game Rangers in Mpumalanga is stable, with a strong demand for skilled professionals who can manage and maintain wildlife reserves, national parks, and game farms.
Salaries for Game Rangers in Mpumalanga vary widely depending on factors such as experience, company size, industry sector, and location. Typically, salaries range from R400 000 to R700 000 per annum, although this is a broad range and actual salaries may be higher or lower. Experience, qualifications, and specific job requirements can also impact salary levels. It’s essential for job seekers to research the market and factor in these variables when considering potential employment opportunities.
Common skills required for Game Rangers include a strong foundation in natural history, outdoor skills such as tracking and survival, law enforcement procedures, communication and interpersonal skills, physical fitness, and mental stamina. Generally, candidates with a combination of tertiary education (such as a degree in conservation biology, wildlife management, or a related field) and relevant work experience are well-suited for this role. Additionally, proficiency in languages such as Setswana, Afrikaans, or Zulu can be an asset.
Game Rangers often work across various industry sectors, including the financial services sector (through game reserve and tourism operations), technology industry (in corporate conservation initiatives), manufacturing sector (in protected areas management), and government agencies responsible for natural resources management. In some cases, Game Rangers may also work in non-profit organizations focused on conservation and wildlife preservation.
Career development opportunities for Game Rangers typically involve taking on additional responsibilities, such as leading conservation projects or managing teams of rangers. Advanced degrees or specialized training can also enhance career prospects and provide greater career flexibility. By developing a range of skills and expertise, Game Rangers can advance their careers and make meaningful contributions to the conservation and management of South Africa’s natural resources.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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