Mpumalanga: Guest Relations posted by Wild Dreams Hospitality
Posted on 2025-05-22 00:00:00
| Employer | Wild Dreams Hospitality |
|---|---|
| Category | Front Office |
| Location | Mpumalanga / Mpumalanga |
Job Summary
KEY FOCUS AREAS
- Perform the Reception functions related to all guest touch points, including guest interaction, hosting duties and administrative tasks.
- Obtain all required reservation information prior to arrival, following up on arrival details on the day.
- Meet and greet guests, perform the guest arrival experience including all amenities, welcome and check-in.
- Perform the guest departure experience, including payment of the account and obtaining keys where applicable, check out, lunch packs, and farewell.
- Offer guests information regarding all services, accommodation, and facilities.
- Ensure ultimate guest relations in the Hotel, ensuring that the personal attention level is maintained.
- Be present for the hosting of meals when required.
- Conduct periodic room checks and checks of the guest areas, ensuring that housekeeping standards are maintained.
- Effectively communicate reservation information and guest preferences/dietary requirements to all departments prior to arrival and throughout the stay.
- Communicate effectively within the company and property as well as with third parties (such as staff at the park gates, tour operators and travel agents, transfer companies, etc.
- Follow approved company and property sustainability practices as outlined in the Company Standards and related documents.
- Demonstrate flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation.
REQUIREMENTS – QUALIFICATIONS AND SKILLS
- Grade 12 and a qualification in Travel and Tourism will be an added advantage.
- A minimum of 1 year’ experience in a similar position
- Sound knowledge of MS Office suite and PAN Strat
- Knowledge and experience of overall hospitality operations.
- Confident team Player with positive attitude, enthusiasm, and emotional control (People skills-tolerance, patience, and care.)
- Presentable and well spoken.
- South African or Valid Work Permit
MAXIMIZING YOUR IMPACT AS A MEMBER OF THE COMPANY
- Excellent attention to detail.
- Guest focus philosophy, living the company brand and driving the company experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills – tolerance, patience, and care, ability to receive constructive feedback openly.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Mpumalanga
More jobs in Mpumalanga
Browse Front Office Jobs
Browse Wild Dreams Hospitality Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Mpumalanga: Company Rep posted by Royal Distributors Pty Ltd
We require 6 company representatives to call on retailers and wholesalers in Gauteng, Free State, Northern Cape, North West, Limpopo and Mpumlanga.Our...
View Job
Company Rep
Mpumalanga: Socio Economic Transformation Manager posted by Construct Executive Search
Applicants must have the following requirementsMust have an Honours Degree in Social Sciences, or Developmental Studies, or Community Development.Must have...
View Job
Socio Economic Transformation Manager
Mpumalanga: Senior Commercial Operation Manager posted by Construct Executive Search
Applicants must have the following requirementsMust have a Post-graduate Degree in Business, or Tourism, or Commerce.Must have 8 - 10 years of experience at...
View Job
Senior Commercial Operation Manager
Mpumalanga: Basic Ambulance Assistant BAA/BLS – Wanted urgently posted by Sandton INvestments en
We looking for experienced Basic Ambulance Assistants BAABLS to work full timepart-time shifts.BENEFITSCompetitive pay ratesFlexible payment...
View Job
Basic Ambulance Assistant BAA/BLS – Wanted urgently
Mpumalanga: Sales Executive – Secunda – mining – electronic services
RESPONSIBILITIES Sales Meeting and maintaining sales budget Establishes, develops and maintains relationships with existing and prospective customers...
View Job
Sales Executive – Secunda – mining – electronic services
Mpumalanga: Restaurant Skills Trainer Mpumalanga (QSR)
Grade 12, a tertiary qualification in related field preferred, with at least 2 years experience in a Quick Service Restaurant. Responsibilities will include...
View Job
Restaurant Skills Trainer Mpumalanga (QSR)
Mpumalanga: Property Agent – Urgently Needed posted by The Vine Partners
In South Africa, a Property Agent also known as a Real Estate Agent or Estate Agent plays a key role in the buying, selling, and renting of properties....
View Job
Property Agent – Urgently Needed
Witbank: Rental & Sales Executive – Mpumalanga (Witbank/Middelburg area)
Qualifications Matric Sales and Marketing qualificationdiploma Preferred Requirements Proven track record experience in rentals sales and business...
View Job
Rental & Sales Executive – Mpumalanga (Witbank/Middelburg area)
Mpumalanga: Area Sales Manager
A recent professional profile photo is to accompany your application EMPLOYMENT TYPE Permanent SECTOR Sales BASIC SALARY R20 000.00 START DATE A.S.A.P ...
View Job
Area Sales Manager
Mpumalanga: Tracking Technician – Qualifications posted by Tracking remade
Work Hours From 0800 till doneScan all stock on hand and consumables and send scanned documents to Stock Controller by 8h00 on Technical WhatsApp group....
View Job
Tracking Technician – Qualifications
Mpumalanga: Socio Economic Transformation Manager
Applicants must have the following requirements Must have an Honours Degree in Social Sciences, or Developmental Studies, or Community Development. Must...
View Job
Socio Economic Transformation Manager
Mpumalanga: Boiler makers/miners/welders/artisans – urgently posted by Sandton INvestments en
Reference NES021574-TSH-1On behalf of a respected client in the heavy fabrication and manufacturing sector, we are actively seeking a qualified Boilermaker...
View Job
Boiler makers/miners/welders/artisans – urgently
Mpumalanga: Senior Commercial Operation Manager
Applicants must have the following requirements Must have a Post-graduate Degree in Business, or Tourism, or Commerce. Must have 8 - 10 years of experience...
View Job
Senior Commercial Operation Manager
Mpumalanga: Fight Attendants/Cabin crew members – wanted posted by Sandton INvestments en
A major airline is now recruiting, urgently wanted are air hostess, flight attendants, cabin crew members airport support staff, ground crew, customer...
View Job
Fight Attendants/Cabin crew members – wanted
Mpumalanga: Project manager
Matric NQF level 6 qualification Forensic Investigations Drivers license Computer literacy MS Excel and Word Minimum of 10 years experience in investigating...
View Job
Project manager
Mpumalanga: Truck Sales Manager
Minimum Requirements Must have at least 3 years experience in a Truck Sales Manager capacity within the Automotive Industry Must have a Grade 12...
View Job
Truck Sales Manager
Mpumalanga: Dealer Principal
Minimum Requirements Must have 4 to 6 years experience as a Dealer Principal within the Automotive Industry A Degree Diploma will be advantageous Strong...
View Job
Dealer Principal
Mpumalanga: PreOwned Vehicle Sales Manager
Minimum Requirements Must have at least 3 to 5 years experience as a PreOwned Vehicle Sales Manager within the Automotive Industry Grade 12 Qualification...
View Job
PreOwned Vehicle Sales Manager
Mpumalanga: Investigator
Matric Drivers license Computer literacy MS Excel and Word. Minimum of 3-year experience in investigating incidents criminal as well as departmental...
View Job
Investigator
Mpumalanga: Administrator
Grade 12 certificate Computer literate MS Excel and Word. SAPS experience and advantage Sound communications Skills 9verbal and in writing Bilingual English...
View Job
Administrator
Johannesburg: Midas Part Sales Executive – Mpumalanga
Midas Part Sales Executive - R20000 - R25000 - Commission - Plus Housing in need be Mpumalanga Our client is looking for a strong parts sales executive...
View Job
Midas Part Sales Executive – Mpumalanga
Mpumalanga: PAM 14993 – Learning and Development Manager – White River
Employer Description This is a hardware store. Job Description Your duties will encompass Understanding and engaging with SETA and Stakeholders Creating...
View Job
PAM 14993 – Learning and Development Manager – White River
Mpumalanga: Paramedics posted by Complete Healthcare Services
Paramedics Required BLS, ILS.Requirements Minimum Educational Qualifications Successfully completed an appropriate Basic Life Support BLS or Intermediate...
View Job
Paramedics
Mpumalanga: Professional Registered Nurses posted by Complete Healthcare Services
Complete Healthcare Services, a leading Registered Nursing Agency, situated in Mulbarton, Johannesburg, is seeking dedicated and compassionate Professional...
View Job
Professional Registered Nurses
Mpumalanga: Enrolled Nurses posted by Complete Healthcare Services
The successful candidate will work on a one-to-one basis with patients in the comfort of their homes OR caring for a patient in a facility. Minimum...
View Job
Enrolled Nurses