Mpumalanga: Guest Relations posted by Wild Dreams Hospitality
Posted on 2025-05-17 00:00:00
| Employer | Wild Dreams Hospitality |
|---|---|
| Category | Front Office |
| Location | Mpumalanga / Mpumalanga |
Job Summary
KEY FOCUS AREAS
- Perform the Reception functions related to all guest touch points, including guest interaction, hosting duties and administrative tasks.
- Obtain all required reservation information prior to arrival, following up on arrival details on the day.
- Meet and greet guests, perform the guest arrival experience including all amenities, welcome and check-in.
- Perform the guest departure experience, including payment of the account and obtaining keys where applicable, check out, lunch packs, and farewell.
- Offer guests information regarding all services, accommodation, and facilities.
- Ensure ultimate guest relations in the Hotel, ensuring that the personal attention level is maintained.
- Be present for the hosting of meals when required.
- Conduct periodic room checks and checks of the guest areas, ensuring that housekeeping standards are maintained.
- Effectively communicate reservation information and guest preferences/dietary requirements to all departments prior to arrival and throughout the stay.
- Communicate effectively within the company and property as well as with third parties (such as staff at the park gates, tour operators and travel agents, transfer companies, etc.
- Follow approved company and property sustainability practices as outlined in the Company Standards and related documents.
- Demonstrate flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation.
REQUIREMENTS – QUALIFICATIONS AND SKILLS
- Grade 12 and a qualification in Travel and Tourism will be an added advantage.
- A minimum of 1 year’ experience in a similar position
- Sound knowledge of MS Office suite and PAN Strat
- Knowledge and experience of overall hospitality operations.
- Confident team Player with positive attitude, enthusiasm, and emotional control (People skills-tolerance, patience, and care.)
- Presentable and well spoken.
- South African or Valid Work Permit
MAXIMIZING YOUR IMPACT AS A MEMBER OF THE COMPANY
- Excellent attention to detail.
- Guest focus philosophy, living the company brand and driving the company experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills – tolerance, patience, and care, ability to receive constructive feedback openly.
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