As the Operations Manager, you will play a pivotal role within the leadership team, overseeing the seamless coordination and management of all guest-facing and operational departments. This position is accountable for ensuring that every aspect of lodge operations functions efficiently, effectively, and in alignment with the company’s strategic objectives. 

Candidate Requirements:

• At least 5 years experience in operations management, ideally in luxury lodges or hotels.
• Relevant tertiary qualification in Hospitality Management or a related field (preferred).
• Sound understanding of compliance requirements, health and safety standards, and labor legislation within the hospitality industry.
• Strong financial management skills, including budgeting, cost control, and reporting.
• Demonstrated leadership ability with a proven record of developing, motivating, and managing diverse teams.
• Exceptional communication and interpersonal skills, with the ability to engage effectively at all levels.
• Excellent organisational, analytical, and decision-making capabilities.
• Genuine passion for delivering exceptional guest experiences and maintaining the highest brand standards.
• Collaborative approach, with the ability to work cross-functionally and partner with senior leadership.

Candidate Responsibilities:

• Operational Leadership & Departmental Oversight
  • Support the General Manager in all aspects of operational management, assuming full responsibility for lodge operations in their absence.
  • Oversee all guest-facing departments, including Food & Beverage, Housekeeping, Guiding, Maintenance, and on-site Reservations coordination.
  • Ensure every department consistently upholds the highest standards of service, safety, and guest satisfaction.
  • Monitor daily operations to proactively identify challenges, implement solutions, and maintain seamless lodge performance.
  • Partner with Heads of Department (HODs) to achieve operational, financial, and service delivery objectives.

• Financial Management & Performance
  • Collaborate with the Financial Controller to oversee departmental budgets, monitor financial performance, and implement effective cost-control strategies.
  • Manage procurement, stock control, and revenue-generating activities within all operational divisions.
  • Ensure accurate financial reporting, compliance with company policies, and adherence to statutory regulations.
  • Drive initiatives that enhance profitability while safeguarding service quality and guest experience.

• Human Resource & Staff Development
  • Partner with the HR Business Partner to coordinate recruitment, onboarding, and training for operational teams.
  • Cultivate a positive, inclusive, and high-performing workplace culture rooted in collaboration and respect.
  • Champion staff engagement, development, and retention through regular communication, recognition, and mentorship.
  • Oversee disciplinary procedures, ensuring compliance with labor legislation and internal HR policies.

• Guest Experience & Service Excellence
  • Lead all guest-facing operations to deliver an exceptional, personalised experience that embodies the company brand.
  • Serve as a key liaison for guest feedback, special requests, and complaints, ensuring swift, professional resolution.
  • Collaborate with the Lodge Manager to continually refine guest offerings, amenities, and activities.
  • Provide senior leadership for the guest experience at the Lodge, ensuring every interaction is welcoming, authentic, and seamless.
  • Offer hands-on guidance to the guest services team, fostering proactive communication, continuous training, and a consistent standard of luxury hospitality.

•  Strategic Planning & Reporting
  • Contribute to the formulation and implementation of lodge strategic objectives and long-term operational plans.
  • Deliver regular performance reports to the General Manager, outlining achievements, challenges, and opportunities for improvement.
  • Implement, monitor, and uphold Standard Operating Procedures (SOPs) to ensure uniformity and compliance across all departments.

• Collaboration & Stakeholder Engagement
  • Work collaboratively with the General Manager, Lodge Manager, Financial Controller, HR Business Partner, and Support Office to align on business priorities and shared goals.
  • Foster strong communication and cooperation across all departments to ensure operational synergy.
  • Represent the lodge in internal and external meetings, audits, and stakeholder engagements as required.

On Offer: 

• Provident fund and medical aid contributions
• Accommodation, meals and uniform

As the Operations Manager, you will play a pivotal role within the leadership team, overseeing the seamless coordination and management of all guest-facing and operational departments. This position is accountable for ensuring that every aspect of lodge operations functions efficiently, effectively, and in alignment with the company’s strategic objectives. 

Candidate Requirements:

• At least 5 years experience in operations management, ideally in luxury lodges or hotels.
• Relevant tertiary qualification in Hospitality Management or a related field (preferred).
• Sound understanding of compliance requirements, health and safety standards, and labor legislation within the hospitality industry.
• Strong financial management skills, including budgeting, cost control, and reporting.
• Demonstrated leadership ability with a proven record of developing, motivating, and managing diverse teams.
• Exceptional communication and interpersonal skills, with the ability to engage effectively at all levels.
• Excellent organisational, analytical, and decision-making capabilities.
• Genuine passion for delivering exceptional guest experiences and maintaining the highest brand standards.
• Collaborative approach, with the ability to work cross-functionally and partner with senior leadership.

Candidate Responsibilities:

• Operational Leadership & Departmental Oversight
  • Support the General Manager in all aspects of operational management, assuming full responsibility for lodge operations in their absence.
  • Oversee all guest-facing departments, including Food & Beverage, Housekeeping, Guiding, Maintenance, and on-site Reservations coordination.
  • Ensure every department consistently upholds the highest standards of service, safety, and guest satisfaction.
  • Monitor daily operations to proactively identify challenges, implement solutions, and maintain seamless lodge performance.
  • Partner with Heads of Department (HODs) to achieve operational, financial, and service delivery objectives.

• Financial Management & Performance
  • Collaborate with the Financial Controller to oversee departmental budgets, monitor financial performance, and implement effective cost-control strategies.
  • Manage procurement, stock control, and revenue-generating activities within all operational divisions.
  • Ensure accurate financial reporting, compliance with company policies, and adherence to statutory regulations.
  • Drive initiatives that enhance profitability while safeguarding service quality and guest experience.

• Human Resource & Staff Development
  • Partner with the HR Business Partner to coordinate recruitment, onboarding, and training for operational teams.
  • Cultivate a positive, inclusive, and high-performing workplace culture rooted in collaboration and respect.
  • Champion staff engagement, development, and retention through regular communication, recognition, and mentorship.
  • Oversee disciplinary procedures, ensuring compliance with labor legislation and internal HR policies.

• Guest Experience & Service Excellence
  • Lead all guest-facing operations to deliver an exceptional, personalised experience that embodies the company brand.
  • Serve as a key liaison for guest feedback, special requests, and complaints, ensuring swift, professional resolution.
  • Collaborate with the Lodge Manager to continually refine guest offerings, amenities, and activities.
  • Provide senior leadership for the guest experience at the Lodge, ensuring every interaction is welcoming, authentic, and seamless.
  • Offer hands-on guidance to the guest services team, fostering proactive communication, continuous training, and a consistent standard of luxury hospitality.

•  Strategic Planning & Reporting
  • Contribute to the formulation and implementation of lodge strategic objectives and long-term operational plans.
  • Deliver regular performance reports to the General Manager, outlining achievements, challenges, and opportunities for improvement.
  • Implement, monitor, and uphold Standard Operating Procedures (SOPs) to ensure uniformity and compliance across all departments.

• Collaboration & Stakeholder Engagement
  • Work collaboratively with the General Manager, Lodge Manager, Financial Controller, HR Business Partner, and Support Office to align on business priorities and shared goals.
  • Foster strong communication and cooperation across all departments to ensure operational synergy.
  • Represent the lodge in internal and external meetings, audits, and stakeholder engagements as required.

On Offer: 

• Provident fund and medical aid contributions
• Accommodation, meals and uniform