| Date | 2025-01-18 |
|---|---|
| Job Title | Reservationist |
| Employer | Professional Career Services More Information |
| Salary | 0 |
| Category | Tourism Hospitality |
| Location |
Mpumalanga / Mpumalanga |
Job Summary
Employer Description
Lovely 5 star lodge situated in Sabi Sands
Job Description
Logging and responding to enquiries by phone and e-mail, making reservations in
accordance with agreed turnaround guidelines.
Providing accurate and relevant information about room options, availability, packages
and specials.
Checking availability of accommodation or flights on the guests` desired travel dates.
Ensure reservations are handled in accordance with company minimum standards for
turnaround/confirmation and follow up.
Following up on provisional reservations.
Updating and maintaining our client database.
Issuing invoices, processing payments and sending confirmation details to guests.
Sorting out any issues that may arise with reservations.
Providing support to guests who may need to amend or cancel a reservation.
Collaborating with lodge operations to resolve booking issues, such as cancellations,
delays, or overbookings.
Ensuring all guests requests such as booking excursions, treatments etc. are actioned
and accurately detailed on HMS.
Booking Federal Air flights and road transfers for guests as required.
Creating and updating guest profiles for identified VIP & repeat clients.
Ensuring guest satisfaction by addressing guest concerns, feedback, and special
requests.
Maintaining a good rapport with guests.
Qualifications
Hotel Management Diploma an advantage.
Skills
Excellent communication skills, both written and verbal.
Excellent command of the English language.
Minimum 3 years` experience in similar appointment with specific reservations.
experience in lodges.
Excellent interpersonal skills.
Excellent computer skills.
Excellent financial awareness.
Salary/Package
R16000-R19000
Benefits
Accommodation, meal allowance.
Medical aid.
Provident fund.
Job Post Expiration
2025-02-12
Jean Rymer
Professional Career Services
Reservationist position available in Mpumalanga, Mpumalanga. This job position was posted by Professional Career Services. The job has been posted as a premium ad on 2025-01-18 at 15:01:14 in the Tourism Hospitality category
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