Mthatha: Shop Manager posted by Profile Personnel

March 23, 2026 Jobs in Eastern Cape

Profile Personnel

Eastern Cape

Fashion/Textile

Job Description

Shop Manager required for a retail store based in East London

Requirements

Matric / Grade 12 (Retail or Management qualification advantageous).
13 years retail supervisory or assistant management experience.
Textiles background is preferred, but is not a must.
Must have a valid drivers licence and own vehicle.
Strong customer service, communication, and people-management skills.
Knowledge of retail operations including stockroom procedures, merchandising, and POS systems.
Ability to manage staff performance, address issues, and maintain morale in a busy environment.
Basic to intermediate computer literacy (POS, Excel, email).
Willingness to work retail hours, including weekends, public holidays, and shifts.

Key responsibilities

Support the Store Manager in the full day-to-day running of the store.
Supervise retail staff, manage shift planning, and ensure strong sales-floor coverage.
Deliver excellent customer service and handle escalated customer queries professionally.
Assist with stock control, receiving, replenishment, merchandising, and maintaining visual standards.
Oversee cash handling procedures, float management, banking, and end-of-day reconciliations.
Monitor store performance, help drive sales targets, and ensure promotions are correctly implemented.
Maintain store cleanliness, safety, loss prevention, and compliance with retail policies.
Act as Store Manager in their absence, ensuring smooth store operations.
Store lock ups.

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.

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About Fashion/Textile Jobs in Eastern Cape

The fashion and textile industry in Eastern Cape, South Africa is a thriving sector that offers various career opportunities for those passionate about design, production, and sales. Typically, this field is driven by the need for locally-designed clothing and textiles that cater to the specific tastes and preferences of the local market. Generally, fashion and textile professionals in the region are skilled creatives who work closely with manufacturers, retailers, and other stakeholders to bring innovative products to life.

In terms of salary expectations, it’s common for entry-level positions in this field to range from R30 000 to R50 000 per annum, depending on factors such as experience, company size, and industry sector. As one progresses in their career, salaries can increase to R80 000 to R150 000 per annum or more, but these figures are highly dependent on individual performance and the specific requirements of each role. It’s also worth noting that salaries may vary significantly depending on whether you’re working in a large corporation, a small startup, or a manufacturing plant.

Common skills required for fashion and textile roles include proficiency in computer-aided design (CAD) software, knowledge of colour theory and textile chemistry, and excellent communication and project management skills. Additionally, being familiar with local manufacturing processes, having an understanding of market trends and consumer behaviour, and possessing a keen eye for detail are also essential. Industry sectors that commonly employ fashion and textile professionals include the apparel industry, manufacturing sector, and retail trade.

Career development opportunities in this field are plentiful, with many professionals able to move into senior roles such as design manager, production manager, or sales manager. With experience and continuous learning, it’s possible to transition into related fields like business management, marketing, or entrepreneurship.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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