About the Role

We are seeking an experienced Branch Manager in Nelspruit who will lead our retail branch, providing comprehensive leadership and guidance to ensure the success of our operations. The ideal candidate will have a proven track record in sales management and excellent communication skills.

Key Responsibilities

• Lead and Manage Staff
• Planning, Organising and Delegating Work Activities
• Apply appropriate Leadership Styles to influence others to achieve organisational goals
• Arrange training and development interventions in accordance with training needs identified of the individual, team and branch.
• Performing HR practices in accordance with systems, policies, procedures and legal requirements.
• Create a positive working environment.
• Meet with staff on a regular basis with regards to branch goals, objectives and priorities.
• Ensure staff adheres to established organisational policies and procedures.
• Ensure staff perform their various duties accurately and efficiently
• Monitor and assess staff
• Manage ESS records for various leave types
• Maintain Customer Service Standards
• Monitor/implement a customer feedback system, to control and monitor customer service delivery.
• Evaluate customer feedback and implement changes to improve service delivery.
• Equip sales staff with the necessary training and resources, to provide effective service delivery to customers.

Requirements

• At least 5 years sales experience, with a proven track record in exceeding targets
• Relevant Sales or Management qualification would be an advantage
• Own transport is essential
• Valid Driver’s Licence (Code 08) is essential

About the Role

The Branch Manager – Retail role at our client’s Nelspruit branch is a critical leadership position that requires a strong leader with excellent communication and problem-solving skills to drive sales growth, manage inventory, and maintain high customer satisfaction levels.

Key Responsibilities

• Lead and Manage Staff
• Planning, organising and delegating work activities
• Apply appropriate leadership styles to influence others to achieve organisational goals
• Arrange training and development interventions in accordance with training needs identified of the individual, team and branch
• Perform HR practices in accordance with systems, policies, procedures and legal requirements
• Create a positive working environment
• Meet with staff on a regular basis with regards to branch goals, objectives and priorities
• Ensure staff adheres to established organisational policies and procedures
• Ensure staff perform their various duties accurately and efficiently
• Monitor and assess staff
• Manage ESS records for various leave types
• Maintain Customer Service Standards
• Monitor/implement a customer feedback system, to control and monitor customer service delivery
• Equip sales staff with the necessary training and resources, to provide effective service delivery to customers
• Constantly communicate any change that could impact on customer service delivery
• Manage Communication in the Work place
• Facilitate a smooth, transparent internal branch communication process
• Recognise and utilise all available methods of communication, as appropriate to the nature of the query
• Know and identify which information resources can be utilised efficiently resolve queries raised and to communicate changes
• Manage Inventory Control
• Manage and implement stock control practices/processes to improve stock levels and minimise stock losses and shrinkage
• Monitor, analyse and report on a range of factors influencing performance and profitability of stock holding in the branch
• Authorise all stock related journals
• Run and analyse various stock management reports in order to continuously manage stock in line with budgeted stock holding
• Manage Sales Performance
• Compile and propose sales budget for coming year
• Analyse branch sales performance against approved budgetary requirements
• Manage and implement sales strategy policies and procedures
• Perform business calculations
• Manage store pricing policies
• Manage all Financial and Operational Aspects of Branch
• Reconcile/balance all takings received against till cash up summary form
• Monitor and secure cash up procedures
• Accurately record all forms of payments received on master cash up summary form
• Run and verify POS transaction reports
• Accurately completing deposit slips for payments received
• Banking of all payments received and faxing deposit slips to relevant parties
• Controlling and reconciling petty cash expenses
• Monitor all COD transactions and payments
• Authorise and process cash refunds for COD customers
• Resolve and report any discrepancies relating to payments or cash received to relevant parties
• Evaluate financial income statements against reporting requirements
• Running and distributing of daily, weekly and monthly reports to relevant person(s)
• Verify and reconcile transactions to corresponding report

Requirements

• At least 5 years sales experience, with a proven track record in exceeding targets
• Relevant Sales or Management qualification would be an advantage
• Own transport is essential
• Valid Driver’s Licence (Code 08) is essential
• Critical skills: Problem Solving and Decision Making. Meeting Management. Critical thinking

Qualifications

• Formal education/certifications are not required for this role