Job Description
About the Role
The Warranty & Aftersales Administrator will play a crucial role in ensuring seamless warranty claims processing, providing excellent customer support, and driving data-driven insights to improve the aftersales experience.
Key Responsibilities
- Process and administer warranty claims in accordance with Group policies and procedures
- Review and validate warranty claims for accuracy and completeness, ensuring compliance with company guidelines
- Provide timely and professional support to dealers and customers, responding to inquiries and resolving issues related to warranty claims
- Accurately enter warranty claim data into the company’s database, maintaining up-to-date and accurate records
- Generate reports and analyse data to identify trends and areas for improvement in the warranty process
- Handle incoming inquiries from Dealers and Customers regarding aftersales services, warranty claims, and spare parts orders
- Ensure adherence to company policies and procedures, as well as regulatory requirements
- Work closely with other departments, such as Technical and Parts to resolve warranty-related issues
- Provide administrative support to the aftersales team, including data entry, filing, document management, minute-taking etc.
- Assist in coordinating schedules for customer/dealer meetings, ensuring timely and accurate service delivery
Requirements
- Matric or higher
- Min 2 years’ experience in similar role in Commercial Industry
- Code 8 license
Qualifications
- None mentioned
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Gauteng
Admin / clerical / secretarial positions are in high demand across Gauteng, with the job market typically experiencing steady growth in this field. The financial services sector, technology industry, and manufacturing sector are among those commonly employing administrative staff, as they require efficient organisation and support functions to operate effectively.
In terms of compensation, salaries for admin clerical secretarial roles vary widely depending on factors such as level of experience, company size, and industry sector. Generally, entry-level positions may command a salary range of around R10 000 – R20 000 per month, while more senior roles can earn between R30 000 – R60 000 per month or more, depending on individual qualifications and performance. However, it’s essential to note that these figures are only rough estimates and can vary significantly based on the specific employer and industry.
Typically, admin clerical secretarial roles require a range of key skills, including proficiency in Microsoft Office software, excellent communication and interpersonal skills, attention to detail, organisational abilities, and technical knowledge of HR systems or other relevant software. Additionally, many employers also value candidates with experience in customer service, data entry, or bookkeeping.
These roles are commonly found in various industries, such as financial services, technology, manufacturing, and healthcare. In the finance sector, for example, administrative staff may be responsible for providing support to accountants or financial analysts, while in the tech industry, they might assist software developers or IT project managers with administrative tasks.
Career development opportunities for admin clerical secretarial professionals are often extensive, with many roles offering a clear pathway to more senior positions. With experience and additional training, individuals can move into specialist roles such as HR administrator, operations manager, or even management positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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