Operations Manager (Security) (Firearms, Coida, Ehs, Psira Etc.).
Posted on 2025-01-09
Job Summary
Salary:
Market related available/negotiable (based on exp.) company vehicle Start Date: As soon as possible / Negotiable An opportunity for an experienced OPERATIONS MANAGER (Security) is required for permanent employment based in Newcastle. Occupational Level: Professionally Qualified and experienced specialists/mid-management Subordinates: Guarding Manager Fleet Controller Farm watch Co-ordinator DUTIES & RESPONSIBILITIES: Key Performance Area 1 (50%): Operations Accountable to maintain quality, service and outputs related to work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and procedures. Oversee key projects, processes, and performance reports. Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required. Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes. Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues. Visit client sites on an ongoing basis. Play an active role in escalated customer complaints. Develop and maintain client relationships to enhance customer service. Resolve and escalate customer complaints within the set time frames. Key Performance Area 2 (20%): Forecasting, Budgeting and Financial Management Assist with the compilation of the budget aligned to the delivery of plans; monitor variances, report on the achievement of planned objectives, and escalate deviations. Assist the business in achieving the budgeted financial targets by continuous service improvement and cost management, included but not limited to; Managing fuel consumption. Managing the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment. Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover. Monitoring and managing the wage to revenue costs in line with budgeted financial targets. Overhead cost control to effectively manage the cost of service delivery. Key Performance Area 3 (15%): People Management Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members. Integrate and assign resources across the auditing function through effective workforce planning, to ensure efficient work streams. Effectively manage performance within the team in order to ensure business objectives are achieved. Provide clear leadership and promote and foster a team culture consistent with group values. Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation-wide learning enabled environment. Embrace diversity and drive the Employment Equity strategy within the auditing function Engage with various stakeholders across the business to drive communication and collaboration. Manage the succession planning process within area of responsibility. Key Performance Area 4 (15%): Governance and Reporting Implement governance and compliance policies and processes effectively. Identify, manage, and provide feedback on any risk exposure within the region. Provide inputs for the business area on financial and non-financial reports to devise solutions or improvements. Enforce and adhere to legal guidelines, in-house policies, and the business code of ethics. Prepare all relevant reports for stakeholders within required timeframes. Ensure that all employees are trained in accordance with set standards and regulatory requirements to ensure compliance. Adhere to all legislation, standards and policies (Firearms, COIDA, EHS, PSIRA etc.). EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS: Min 3-5 years experience in a similar environment Min 2-3 years management/supervisory experience Min 2-3 years experience in Operations Drivers license Firearm Competency (Handgun/Rifles/Shotgun) Psira (Grade A or B) with Matric Local residency required Competencies: Providing Leadership Communicating Information Building Relationships Driving Success Showing Resilience Investigating Issues Processing Details Structuring Tasks Giving Support Adjusting to Change Creating Innovation Evaluating Problems Skills: Operational metrics- Tactical Financial Management and Analytics Business Systems and processes Advanced Excel Negotiation skills Coaching Social Media Investigation TheRecruitmentGuy Newcastle Vryheid Volksrust Memel Dundee Ladysmith OperationsManager SecurityManager Guarding ArmedResponse Alarms CCTV TacticalResponse AntiPoaching AccessControl FarmWatch PSIRA APPLICATION INSTRUCTIONS We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.
Operations Manager (Security) (Firearms, Coida, Ehs, Psira Etc.). position available in Amajuba, Newcastle. This job position was posted by . The job has been posted on 2025-01-09 in the Accounting Finance category
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