Newcastle: Sales Assistant

Van Schaik Bookstore needs a sales assistant who possesses good interpersonal and administrative skills and can function well under pressure. Reporting to the manager, the successful candidate will be responsible for: Optimisation and stimulation of sales in the shop Customer services at the counter Handling of customer enquiries: telephone, fax and e-mail Handling quotations for individual customers, institutions and libraries Applying the company’s customer service policy at all levels Processing of new and inter-branch stock Customer service and processing customer enquiries at the pay point Maintain administrative process (customer orders, pro-formas, enquiries) Applying the company’s stock control policy Requirements: Senior certificate Computer literate (MS Office suite) and MS Outlook Good communication skills and excellent telephone etiquette Proficient in English Previous experience in an academic bookstore environment is a strong recommendation