Menu Close

Cape Town: Operations Manager posted by Telebest

Operations Manager

Posted on 2025-04-27 13:32:54

Company Telebest
Salary 0
Category Customer Service
Location South Africa  /  Western Cape  /  Cape Town

Job Summary

Education and Preferred Experience:

  • Possess a minimum of 2-3 years of remarkable experience in BPO operations, showcasing exceptional expertise in call center management.
  • Possess financial sector experience.
  • Demonstrate an in-depth understanding of BPO/contact center operations, competition, and market trends.
  • Showcase a proven track record in operational delivery, operational process management, change management, and administrative leadership roles.
  • Exhibit familiarity with diverse business functions and operations best practices, encompassing voice, chat, email, back-office, workforce management, training, quality, resourcing, customer service, and sales.
  • Possess advanced proficiency in data analysis, statistical process control, and leading cross-functional teams to deliver exceptional results, including budgeting, financial control mechanisms and delivery on Revenue targets.
  • Assume responsibility for a wide spectrum of operations and P&L responsibilities, skillfully multitasking across multiple business operations.
  • Conduct comprehensive and effective weekly, monthly, and quarterly business reviews, facilitating informed decision-making.
  • Drive a culture of continuous improvement and innovation, championing initiatives that enhance quality and elevate customer satisfaction. Preferred certification as a Lean Six Sigma Green Belt

Responsibilities:

  • Develop, manage, and execute innovative customer delight programs to elevate the overall customer experience.
  • Strategically plan and execute operations to accomplish the organization’s goals and objectives.
  • Exceed BPO metrics consistently
  • Proactively anticipate market conditions and introduce groundbreaking approaches to stay at the forefront of the industry.
  • Possess a strategic customer service excellence mindset, leveraging excellent persuasion skills to drive business growth
  • Demonstrate exceptional flexibility and confidence, seamlessly navigating a fast-paced and dynamic environment.
Job Seeker Tip

Keep your LinkedIn profile up-to-date and professional - many recruiters use it to find candidates.

Click Go Apply to apply online!

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Pretoria: Manager: Credit and Operations posted by IT Ridge Technologies

Role Overview: We are seeking an experienced and driven Credit Operations Manager to lead and manage our credit operations team. This role is pivotal in ensuring that our credit processes are efficient, compliant, and value-adding. The


View Job
Manager

Pretoria: Senior Manager: IL New Business and Branch Operations (Insurance) posted by AtripleA recruitment & temps

Our client in the insurance sector is seeking an individual to oversee individual life new business and underwriting to ensure efficient and effective workflow in the department and to ensure correct underwriting decisions are made and to oversee the func

View Job  Bellville: Debtors Clerk/ Financial Administrator posted by West Coast Personnel

View Job
Senior Manager

Pretoria: Senior Manager: IL New Business and Branch Operations (Insurance) posted by AtripleA recruitment & temps

Senior Manager: IL New Business and Branch Operations

Sector: Insurance

Location: Pretoria

Salary: R840 000 p.a (negotiable)

Our client in the insurance sector is seeking an individual to oversee individual life new business an


View Job
Senior Manager

Bryanston: Operations Manager

Key Responsibilities: Oversee operational efficiency across all lodge properties Support lodge managers with performance, HR, and guest experience Ensure brand consistency, financial control, and compliance Lead projects, new openings, and strategic plann


View Job
Operations Manager

Western Cape: Financial Manager: Operations posted by Network Finance

Job & Company Description:

Our client is a leading player in the FMCG industry, committed to delivering high-quality products that enhance consumers' daily lives. Their operations span internationall


View Job
Financial Manager

Gauteng: Financial Manager – Operations posted by PlaceTalent

Education:
- CA(SA)
or
- BCom with articles

Skills/Experience required:
- At least 8 years of experience in Compliance, Audit, Financial Reporting, Business Development, or Strategic Report


View Job
Financial Manager – Operations

South Africa: Senior Manager – Business Planning & Operations posted by Liyema Consulting

We are seeking a talented individual to join our team as a Senior Manager in Business Planning & Operations. In this role, you will be responsible for overseeing and managing business development activities, creating strategic plans, and optimizi


View Job
Senior Manager – Business Planning & Operations

Port Elizabeth: Operations Manager

Requirements: Grade 12 minimum - non negotiable. Operations Management Diploma is advantageous. 2 Years` management / leadership experience. HR / IR experience will be advantageous. Strong people management / discipline management skills require for this


View Job
Operations Manager

Southern Suburbs: Finance and Operations Manager posted by Currency Partners

We are seeking an entrepreneurial and systems-focused Finance & Operations Manager to drive efficiency, automation, and strategic financial oversight within our fast-paced foreign exchange intermediary business. The ideal candidate will be proactive in st


View Job
Finance and Operations Manager

Midrand: Operations Manager

Minimum requirements: Degree or Diploma in Operations Management, Industrial Engineering, or related field (preferred) 57 years experience in a production or operations role within printing or manufacturing industry Experience with flexographic, digital,

View Job  Johannesburg: Trainee Internal Auditor posted by Liham Consulting Pty (Ltd)

View Job
Operations Manager

Johannesburg: Operations Manager -Financial Services

Key Responsibilities: Continual improvement and operational excellence Hub Performance: Hub performance, both individually and collectively. percentage of hubs that reach or surpass agreed-upon KPIs. Client satisfaction: Contract renewals and high feedbac


View Job
Operations Manager -Financial Services

Johannesburg: Client Experience Operations Manager

Key Responsibilities Lead Client Onboarding and Client Service Teams Client Journey Mapping & Process Documentation Streamline & Optimise Client Operations Technology & Systems Alignment Develop & Implement SOPs Monitor & Manage Key CX Metrics Drive Clien


View Job
Client Experience Operations Manager

Johannesburg: Finance Operations Manager (6 Month Contract)

Key Responsibilities: Financial Leadership Oversee all operational finance functions, including reporting, tax, audits, and cash flow management. Process Optimisation Identify and implement improvements to enhance efficiency and accuracy. Strategic Planni


View Job
Finance Operations Manager (6 Month Contract)

Johannesburg: Financial Manager-Operations: International Luxury Retail Head Office Role

Salary: circa R1million Location: Randburg Required experience Qualified CA (SA) with min 3 years post qualification Experience with multiple currencies essential Working knowledge of VAT for inventory and consignment stock would be an advantage Key respo


View Job
Financial Manager-Operations

Hillcrest: Centre Operations Manager – Durban South

Key Responsibilities: Budgeting & Expense Control Building Management & Administration Tenant Installations, Revamps & Upgrades People Management (Internal & External) Manage aspects like cleaning, security and allocation of building sites. Housekeeping i


View Job
Centre Operations Manager – Durban South

Johannesburg: Mk 15225 – Operations Manager (Refrigeration/Hvac) – West Rand

Employer Description Our client specialises in industrial refrigeration and HVAC systems. Job Description Developing and implementing operational policies and procedures for efficient operations. Enhancing systems, processes, and best practices. Managing


View Job
Mk 15225 – Operations Manager (Refrigeration/Hvac) – West Rand

Cape Town City Centre: Operations Manager

Operations Manager Western Cape ? Location: Western Cape, South Africa ? Employment Type: Permanent A distinguished opportunity is available for an experienced Operations Manager to join a long-standing business process outsourcing operation within the ma


View Job
Operations Manager

Johannesburg: Operations Manager

Area/Location: Krugersdorp Job Overview: An established and reputable manufacturing business is seeking a highly capable Operations Manager to lead and drive operational excellence across production, maintenance, design, and SHEQ departments. The ideal ca


View Job
Operations Manager

Johannesburg: Sales / Operations Manager – Food / Beverage Manufacturing

Minimum requirements for the role: A BCom in sales and marketing or national diploma in food sciences would be an advantage but is not essential. Previous sales experience managing key accounts and developing new business within the food and beverage food

View Job  Cape Town: Senior Mechanical Fire Engineer (Building Services) posted by AtripleA recruitment & temps

View Job
Sales / Operations Manager – Food / Beverage Manufacturing

Johannesburg: Operations Control Manager, CIB (2 years contract) posted by Isilumko Staffing

We are looking for a dedicated Operations Control Manager to partner with stakeholders and manage the control environment within our assigned Operations Team. Your role will be pivotal in minimizing non-financial risks and operational losses while ensu


View Job
Operations Control Manager, CIB (2 years contract)

Johannesburg: Operations Control Manager (Corporate Investment Banking) – 24 month contract posted by Isilumko Staffing

Join a leading financial services organisation committed to delivering exceptional client experiences across Global Markets. We pride ourselves on our innovative approach and dedication to service excellence.

Position Overview: W


View Job
Operations Control Manager (Corporate Investment Banking) – 24 month contract

Stellenbosch: Food & Beverage Operations Manager

Duties: Develop relationships, with external suppliers to ensure the very best reputation within the industry Ensure that the operational Food and Beverage team can deliver the highest quality product, and the highest financial return Ensure correct stock


View Job
Food & Beverage Operations Manager

Midrand: Operations Production Manager

Minimum Requirements Matric Valid Drivers License & Own Vehicle Degree or Diploma in Operations Management, Industrial Engineering, or related field (preferred) 5 10 years experience in a production and operational role Factory-based role with continuous


View Job
Operations Production Manager

Randburg: Operations Manager posted by Capital Bulls

Key Responsibilities:1. Community Management: Oversee and manage the Capital Bulls Discord server, ensuring a well-organized and professional trading environment.2. Payment Processing & Subscriptions: Manage Paystack transactions, process Elite Traders Co


View Job
Operations Manager

Johannesburg: Design Operations Manager – E-Commerce – Remote / Work From Home – Can Be Based Anywhere In Rsa

The Design Operations Manager will lead and manage the design team````````s processes, workflows, and the team````````s overall performance. As the head of this department you will ensure that design projects are executed efficiently, while maintaining a


View Job
Design Operations Manager – E-Commerce – Remote / Work From Home – Can Be Based Anywhere In Rsa

Error making API request: cURL error 6: Could not resolve host: publisher.resgen.us
Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Operations Manager posted by Cash Crusaders

Operations Manager

Posted on 2025-04-27 13:10:48

Company Cash Crusaders
Salary 17000
Category Other Retail
Location South Africa  /  Western Cape  /  Cape Town

Job Summary

Retail Operations Manager – Coastal (Western Cape)

Introduction

Cash Crusaders is a respected national franchised brand that fast became part of the South African mainstream retail landscape.

We retail a range of directly imported new goods that are branded under our own house brands. The range includes products as diverse as electronic goods, DJ equipment, musical instruments, D.I.Y tools, small and large household appliances.

Our range of quality second-hand items enables a vibrant exchange and valuable flow of goods from consumer to consumer in an efficient, regulated and reliable environment. In addition, Cash Crusaders offers consumers access to secured loans

Duties & Responsibilities

The company is seeking to employ an Operations Manager based in Muizenberg. The successful candidate will have 5 years Retail or Franchising experience. Will be a self-starter and able to work independently within a pressurised environment. Strong Excel and Word skills as well as fluency in the English language are essential for this position. The successful candidate will be based in our Gauteng office with travel expected.

Responsibilities:

  • Multi site Management
  • Manage Retail Standards
  • Franchisee Relationship Management
  • Store Audits
  • Financial Management, Budgeting and driving EBITDA
  • Build sustainable Strategies per store in your control to improve performance and manage costs effectively
  • Manage and test service levels in each store, increasing the customer experience

Desired Experience & Qualification

About the position:

Operations Managers oversee 10 to 15 stores within their set area dependent on seniority and experience. Their job description entails directing the daily operations of a cluster of stores to maximise profit and minimise costs. Lead the stores within their control to deliver the set standards and comply to the Franchise System. Operations managers are there to ensure the Franchise System and standards are adhered and Franchisees are driving stores to be more profitable.

The following skills are required:

  • Matric / Grade 12
  • A minimum of 5 years Retail or Franchise experience
  • Fully competent in MS Office packages
  • Excellent organisational, numeric and administrative skills
  • Ability to multitask and prioritise effectively whilst working in a stressful environment
  • Excellent interpersonal skills and ability to communicate at all levels
  • Well groomed and professional
  • Ability to maintain confidentiality
  • Must have a flexible work approach
  • Must be able to work under pressure
  • Attention to detail
  • Analytical skills
  • Must be able to effectively and professionally deal with clients

Please take note that shortlisted candidates will undergo a background check and Polygraph test.

Pass a polygraph.

Job Seeker Tip

Practice common interview questions with a friend or family member to build confidence.

View Job  Stellenbosch: Head Mixologist posted by Craven Cottage CC

Click Go Apply to apply online!

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Pretoria: Manager: Credit and Operations posted by IT Ridge Technologies

Role Overview: We are seeking an experienced and driven Credit Operations Manager to lead and manage our credit operations team. This role is pivotal in ensuring that our credit processes are efficient, compliant, and value-adding. The


View Job
Manager

Pretoria: Senior Manager: IL New Business and Branch Operations (Insurance) posted by AtripleA recruitment & temps

Our client in the insurance sector is seeking an individual to oversee individual life new business and underwriting to ensure efficient and effective workflow in the department and to ensure correct underwriting decisions are made and to oversee the func


View Job
Senior Manager

Pretoria: Senior Manager: IL New Business and Branch Operations (Insurance) posted by AtripleA recruitment & temps

Senior Manager: IL New Business and Branch Operations

Sector: Insurance

Location: Pretoria

Salary: R840 000 p.a (negotiable)

Our client in the insurance sector is seeking an individual to oversee individual life new business an


View Job
Senior Manager

Bryanston: Operations Manager

Key Responsibilities: Oversee operational efficiency across all lodge properties Support lodge managers with performance, HR, and guest experience Ensure brand consistency, financial control, and compliance Lead projects, new openings, and strategic plann


View Job
Operations Manager

Western Cape: Financial Manager: Operations posted by Network Finance

Job & Company Description:

Our client is a leading player in the FMCG industry, committed to delivering high-quality products that enhance consumers' daily lives. Their operations span internationall


View Job
Financial Manager

Gauteng: Financial Manager – Operations posted by PlaceTalent

Education:
- CA(SA)
or
- BCom with articles

Skills/Experience required:
- At least 8 years of experience in Compliance, Audit, Financial Reporting, Business Development, or Strategic Report


View Job
Financial Manager – Operations

South Africa: Senior Manager – Business Planning & Operations posted by Liyema Consulting

We are seeking a talented individual to join our team as a Senior Manager in Business Planning & Operations. In this role, you will be responsible for overseeing and managing business development activities, creating strategic plans, and optimizi


View Job
Senior Manager – Business Planning & Operations

Port Elizabeth: Operations Manager

Requirements: Grade 12 minimum - non negotiable. Operations Management Diploma is advantageous. 2 Years` management / leadership experience. HR / IR experience will be advantageous. Strong people management / discipline management skills require for this

View Job  Johannesburg: Trainee Internal Auditor posted by Liham Consulting Pty (Ltd)

View Job
Operations Manager

Southern Suburbs: Finance and Operations Manager posted by Currency Partners

We are seeking an entrepreneurial and systems-focused Finance & Operations Manager to drive efficiency, automation, and strategic financial oversight within our fast-paced foreign exchange intermediary business. The ideal candidate will be proactive in st


View Job
Finance and Operations Manager

Midrand: Operations Manager

Minimum requirements: Degree or Diploma in Operations Management, Industrial Engineering, or related field (preferred) 57 years experience in a production or operations role within printing or manufacturing industry Experience with flexographic, digital,


View Job
Operations Manager

Johannesburg: Operations Manager -Financial Services

Key Responsibilities: Continual improvement and operational excellence Hub Performance: Hub performance, both individually and collectively. percentage of hubs that reach or surpass agreed-upon KPIs. Client satisfaction: Contract renewals and high feedbac


View Job
Operations Manager -Financial Services

Johannesburg: Client Experience Operations Manager

Key Responsibilities Lead Client Onboarding and Client Service Teams Client Journey Mapping & Process Documentation Streamline & Optimise Client Operations Technology & Systems Alignment Develop & Implement SOPs Monitor & Manage Key CX Metrics Drive Clien


View Job
Client Experience Operations Manager

Johannesburg: Finance Operations Manager (6 Month Contract)

Key Responsibilities: Financial Leadership Oversee all operational finance functions, including reporting, tax, audits, and cash flow management. Process Optimisation Identify and implement improvements to enhance efficiency and accuracy. Strategic Planni


View Job
Finance Operations Manager (6 Month Contract)

Johannesburg: Financial Manager-Operations: International Luxury Retail Head Office Role

Salary: circa R1million Location: Randburg Required experience Qualified CA (SA) with min 3 years post qualification Experience with multiple currencies essential Working knowledge of VAT for inventory and consignment stock would be an advantage Key respo


View Job
Financial Manager-Operations

Hillcrest: Centre Operations Manager – Durban South

Key Responsibilities: Budgeting & Expense Control Building Management & Administration Tenant Installations, Revamps & Upgrades People Management (Internal & External) Manage aspects like cleaning, security and allocation of building sites. Housekeeping i


View Job
Centre Operations Manager – Durban South

Johannesburg: Mk 15225 – Operations Manager (Refrigeration/Hvac) – West Rand

Employer Description Our client specialises in industrial refrigeration and HVAC systems. Job Description Developing and implementing operational policies and procedures for efficient operations. Enhancing systems, processes, and best practices. Managing


View Job
Mk 15225 – Operations Manager (Refrigeration/Hvac) – West Rand

Cape Town City Centre: Operations Manager

Operations Manager Western Cape ? Location: Western Cape, South Africa ? Employment Type: Permanent A distinguished opportunity is available for an experienced Operations Manager to join a long-standing business process outsourcing operation within the ma


View Job
Operations Manager

Johannesburg: Operations Manager

Area/Location: Krugersdorp Job Overview: An established and reputable manufacturing business is seeking a highly capable Operations Manager to lead and drive operational excellence across production, maintenance, design, and SHEQ departments. The ideal ca

View Job  Cape Town: International Outbound Sales Consultant (Nightshift) posted by CallForce

View Job
Operations Manager

Johannesburg: Sales / Operations Manager – Food / Beverage Manufacturing

Minimum requirements for the role: A BCom in sales and marketing or national diploma in food sciences would be an advantage but is not essential. Previous sales experience managing key accounts and developing new business within the food and beverage food


View Job
Sales / Operations Manager – Food / Beverage Manufacturing

Johannesburg: Operations Control Manager, CIB (2 years contract) posted by Isilumko Staffing

We are looking for a dedicated Operations Control Manager to partner with stakeholders and manage the control environment within our assigned Operations Team. Your role will be pivotal in minimizing non-financial risks and operational losses while ensu


View Job
Operations Control Manager, CIB (2 years contract)

Johannesburg: Operations Control Manager (Corporate Investment Banking) – 24 month contract posted by Isilumko Staffing

Join a leading financial services organisation committed to delivering exceptional client experiences across Global Markets. We pride ourselves on our innovative approach and dedication to service excellence.

Position Overview: W


View Job
Operations Control Manager (Corporate Investment Banking) – 24 month contract

Stellenbosch: Food & Beverage Operations Manager

Duties: Develop relationships, with external suppliers to ensure the very best reputation within the industry Ensure that the operational Food and Beverage team can deliver the highest quality product, and the highest financial return Ensure correct stock


View Job
Food & Beverage Operations Manager

Midrand: Operations Production Manager

Minimum Requirements Matric Valid Drivers License & Own Vehicle Degree or Diploma in Operations Management, Industrial Engineering, or related field (preferred) 5 10 years experience in a production and operational role Factory-based role with continuous


View Job
Operations Production Manager

Randburg: Operations Manager posted by Capital Bulls

Key Responsibilities:1. Community Management: Oversee and manage the Capital Bulls Discord server, ensuring a well-organized and professional trading environment.2. Payment Processing & Subscriptions: Manage Paystack transactions, process Elite Traders Co


View Job
Operations Manager

Johannesburg: Design Operations Manager – E-Commerce – Remote / Work From Home – Can Be Based Anywhere In Rsa

The Design Operations Manager will lead and manage the design team````````s processes, workflows, and the team````````s overall performance. As the head of this department you will ensure that design projects are executed efficiently, while maintaining a


View Job
Design Operations Manager – E-Commerce – Remote / Work From Home – Can Be Based Anywhere In Rsa

Error making API request: cURL error 6: Could not resolve host: publisher.resgen.us
Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area