Paarl: Customer Support Consultation – Paarl

About the Role

We are seeking a skilled Customer Support Consultant to join our team in Paarl. As a key member of our customer support service, you will be responsible for handling customer calls and inquiries professionally, resolving issues and complaints efficiently, and maintaining accurate records of all customer interactions.

Key Responsibilities

• Handle customer calls and inquiries professionally
• Resolve issues and complaints efficiently
• Maintain accurate records of all customer interactions
• Follow up with customers to ensure satisfaction
• Work closely with team members to improve service delivery
• Stay updated on products, systems, and company policies
• Meet performance standards for service quality and response times
• Participate in training and team meetings

Requirements

• Customer-focused and professional
• Honest and trustworthy
• Accountable and reliable
• Team-oriented
• Calm under pressure
• Willing to learn and grow

Qualifications

• No formal education or certifications required for this role, as the requirements are focused on skills and experience.

Salary & Benefits

No salary range is specified, as this information was not mentioned in the original description.