Key Responsibilities Handle guest bookings (online Platforms and direct) Providing Check-in and check-out assistance Coordinate housekeeping and maintenance tasks daily Ensure guest satisfaction and respond to quires and complaints Maintain accurate guest records and reports Communicate to HO on maintenance issues Manage basic filing, and payment follow-ups Liaising with service providers (plumbers, electricians) etc Requirements Experience in hotel book-in software i.e. Hotellier, NightsBridge etc. Strong Excel skills Fluency in Afrikaans as well as English