Job Description
About the Role
We are seeking a Junior ISP Network Technician to join our team in Paarl. As a key member of our technical support team, you will be responsible for managing the helpdesk during office hours, updating newly installed customers on the system, and performing stock control over all inventory at the office premises. You will also have the opportunity to travel to residential homes and businesses for service calls with our company vehicle in a safe and responsible manner.
Key Responsibilities
- Manage the helpdesk during office hours by interacting with customers in a professional manner and providing technical support and advice
- Update newly installed customers on the system
- Update UNMS by adopting devices daily
- Perform stock control over all inventory at the office premises
- Interact with customers in a professional manner and provide technical support and advice
- Update Google Calendar/OneNote with work completed on installations and repairs
- Stay up to date with the latest broadband technologies and techniques
- Travel to residential homes and businesses for service calls with our company vehicle in a safe and responsible manner, adhering to all road laws and speed limits
- Maintain tools and equipment to ensure optimal operating conditions
- Provide written and verbal instructions to customers on operating their routers
- Test functionality and performance following system installations
- Inform customers of limitations associated with their selected packages
- Keep track of inventory while in the field
- Remove equipment after a client cancels or changes service
- Perform ad hoc tasks as required by management
- Install, maintain, and troubleshoot broadband services for customers
- Conduct site surveys for potential customers to evaluate serviceability
- Climb ladders or work in tight spaces to install or repair equipment
- Test and repair faulty equipment and resolve infrastructure issues
- Adhere to all required health and safety regulations and conduct a weekly tool talk
- Identify unsafe situations and take appropriate corrective action
- Work effectively in a team and assist teammates where necessary
Requirements
- Matric certificate, or relevant qualification
- Valid driver’s license – ESSENTIAL!
- Min two years’ experience in technical support, installations, or a similar field
- Basic understanding of networking concepts and broadband technologies
- Ability to troubleshoot technical issues independently and accurately
- Comfortable working at heights, on ladders, and in confined spaces
- Strong communication skills, both verbal and written
- Good customer service skills with a professional attitude
- Ability to work in a team and assist colleagues when required
- Strong organisational skills with the ability to update documentation accurately
- Physically fit and able to handle equipment and tools
- Reliable, responsible, and able to work under minimal supervision
Qualifications
Salary & Benefits
R negotiable dependent on experience
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Technician Jobs in Western Cape
In the Western Cape region of South Africa, the automotive industry is a significant sector with many opportunities for skilled technicians. Generally, the demand for trained and experienced automotive technicians remains high, driven by the constant need for maintenance and repairs in the province’s fleet of vehicles.
Typically, salaries for automotive technicians in the Western Cape can vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges are difficult to pinpoint, it is common for entry-level technicians to earn between R30 000 and R50 000 per annum, with more senior roles potentially commanding higher salaries, often ranging from R60 000 to R100 000 or more, depending on qualifications, experience, and specific company requirements. However, these figures are only general guidelines and may not reflect the actual compensation for individual positions.
Common skills required for automotive technicians in Western Cape include mechanical aptitude, problem-solving abilities, excellent communication skills, and a strong understanding of vehicle systems and components. Additionally, many employers place a high value on technical certifications, such as those offered by the National Association of Automobile Engineers (NAFE) or the South African Bureau of Standards (SABS). Other valuable assets often include proficiency in diagnostic tools, experience with computerized engine management systems, and a basic understanding of electrical and electronic systems.
The automotive industry sector in Western Cape commonly employs technicians across various sub-sectors, including manufacturing, financial services, transportation, and government. In the manufacturing sector, for example, technicians may work on assembly lines, inspecting and maintaining vehicles to ensure they meet quality standards. In contrast, those working in the financial services sector might focus on servicing luxury vehicles owned by high-net-worth individuals or companies.
Career development opportunities are also available for automotive technicians in Western Cape, with many employers providing training programs or career advancement schemes. Typically, technicians can progress from junior roles to senior positions, such as team leader or supervisor, after gaining several years of experience and completing relevant training or certifications.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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