Philippolis: Lodge Anchor (Private Game Lodge) – Philippolis posted by Phoenix Recruitment

About the Role

The Private Game Reserve based close to Philippolis is seeking an experienced and passionate Lodge Anchor to join their team. As the face of the lodge, you will be responsible for ensuring an exceptional guest experience, maintaining high standards in all departments, and upholding the lodge’s core values and sustainability practices.

Key Responsibilities

• Ensure a world-class guest experience by maintaining exceptional service standards.
• Host meals and services, providing a warm and professional guest environment.
• Greet and interact with guests, addressing any concerns or special requests promptly and professionally.
• Oversee guest check-in and check-out processes to ensure smooth operations.
• Assist in curating unique experiences for guests, particularly photographers seeking exclusive wildlife encounters.
• Welcome guests back from safaris, ensuring a seamless transition between activities.
• Support the Lodge Manager in daily operations, including front-of-house, housekeeping, food and beverage, and maintenance teams.
• Monitor daily lodge activities, ensuring all departments function efficiently and cohesively.
• Assist in stock control for bar, curio, food and housekeeping departments, enforcing stock procedures and capturing data for financial tracking.
• Maintain compliance with health, safety, and environmental regulations.
• Ensure maintenance issues are reported and resolved promptly.
• Capture operational data for required teams and assist in month-end procedures.
• Supervise and provide leadership to various teams, ensuring high service standards and smooth operations.
• Assist in scheduling shifts and ensuring optimal staff coverage.
• Conduct training and development programs to enhance service standards and ensure the implementation of SOPs.
• Address performance issues and provide constructive feedback to staff.
• Assist in tracking lodge budgets by managing stock and ensuring stock procedures are followed.
• Monitor lodge expenditures and optimise resources to maximise efficiency.
• Ensure financial accountability through proper record-keeping.

Requirements

• Grade 12
• A formal qualification
• Minimum 3-5 years of experience in a hospitality management role, preferably in a luxury lodge environment
• Strong leadership and interpersonal skills
• Passion for guest service and attention to detail
• Strong understanding of lodge operations, including front-of-house and back-of-house functions
• Experience with reservations systems and property management software (e.g., PANstrat, ResRequest, Semper, etc.)
• Financial acumen and basic accounting knowledge
• Knowledge of conservation and sustainable tourism practices is an advantage

Qualifications

• No qualifications mentioned in the original job description.

Salary & Benefits

• No salary or benefits information provided in the original job description.