Pinetown: Internal Sales Coordinator

Minimum requirements: Post-matric qualification in Engineering (ND/BTech/BEng in Mechanical, Mechatronics, Electrical, Electromechanical, or Chemical). Approximately 2 years experience in internal sales. Experience in a company specialising in technical products such as pumps, compressors, and valves, serving an industrial customer base in the food, beverage, automotive, chemical, pharmaceutical, or plastics sectors. Experience working with agents, distributors, or resellers is advantageous. Strong administrative skills. Experience in pump sales or other technical products is advantageous. Personality Traits: Proactive and energetic. Strong verbal and written communication. Team player with good people skills. Strong sales drive and a natural ability to close deals. High accuracy when working with numbers and information. Effective multitasking in a fast-paced, high-performance environment. Duties and responsibilities: Internal Sales Duties: Provide strong back office support for all sales activities, internal and external. Assist customers with technical enquiries and issue accurate quotations nationally, including via email, telephone, and in person. Spec competitor pump equivalents and offer solutions to customers. Read and understand pump graphs, bills of materials, and drawings. Understand product-to-application fit (training is provided). Prepare quotations using price lists, suppliers, intranet systems, and global factory communications for pumps, spares, repairs, field services, and systems. Prepare system proposals and supporting documentation write-ups. Ensure the completion of the sales process from enquiry to successful delivery and payment. Proactively follow up on offers and liaise with customers regarding the status of orders and back orders. Retrieve order numbers, process proforma invoices, and follow through with implementation. Support the branch manager and external colleagues when on the road. Order local buy-out products. Assist in deliveries and collections. Update company SharePoint documents and LeanKit daily. Develop the Companys business in the province by practising value-added selling and upselling. Perform lead generation for key segments, uncovering new opportunities via websites or existing customers. Assist in growing key business units. Accounting / Administrative Duties: Retrieve supplier quotations and invoices and process supplier purchase orders. Action debtors reports for outstanding payments owed. Send invoices and statements and collect payments from customers when required. Control and reconcile petty cash. Complete sales reports for senior management when required. File all documents. Source parts required for all non-Company products. Assist walk-in customers. Assist in deliveries and collections of stocks, supplier parts, and pumps for service. Prepare spares and pumps for delivery or collection by customers. Provide follow-ups for business unit growth. Stock Control Duties: Keep control of all Durban stock. Order stock for MRP and customer orders from the head office weekly. Perform cycle counts and stock counts. Receive, count, and sign off on stock. Control stock in the warehouse and coordinate incoming and outgoing stock. Other Duties: Prepare marketing material for the branch when required. Purchase monthly office consumables. Coordinate customer events such as golf days, roadshows, lunches, and refreshments when required. Adhere to all health and safety requirements and assist in their upkeep. Drive continuous improvement and lean development within the business. Achieve business plan targets and align with the company’s core values. Assist in meeting the branchs key performance indicators. Carry out any other duties requested by senior management. Adapt duties as required, as they are subject to change.