Pinetown: Service Advisor Pinetown posted by Jobs 4 All

About the Role

We are seeking a detail-oriented and customer-focused Service Advisor to join our team in Pinetown. As the primary liaison between clients, technicians, and parts departments, you will be responsible for managing customer interactions, coordinating workshop operations, and ensuring the efficient servicing and repair of vehicles. You will act as the face of our dealership, providing exceptional customer service while maintaining high levels of customer satisfaction and adherence to company policies.

Key Responsibilities

• Greeting customers and assisting with queries
• Opening of Estimates and Job cards for work to be done
• Ensure the Estimate goes to client via email and phone call go ahead is received within 1 hour of booking or truck arrival
• Consulting with mechanics, foreman or technical advisors regarding necessary repairs and possible alternatives to expensive repairs
• Inform client of campaigns available for their vehicle and upsell hours for campaigns
• Check and confirm if vehicle is in warranty, truck is under service plan or maintenance plan, and if the items to be done is covered in the plan or if the client needs to be billed
• Communicate with parts department to ensure timeous availability of parts
• Obtain various order numbers and issue the go ahead to the Foreman and Technicians
• Update clients 4 hourly on the status of vehicles and prepare and cost the job cards to be invoiced before the vehicle is released
• Explain all work done to client prior to collecting the vehicle and ensure all work is covered or if there is additional work required
• Control the daily workshop workflow sheet. Send out by end of business day
• Control Workshop Efficiency report, hours allocated vs worked
• Control the gate pass book and company policies regarding vehicle movements ie. NO vehicle leave without payment
• Manage and oversee the dealerships workflow and schedule between departments
• Call customers to advise them about service changes or vehicle pick up times
• Maintain positive customer relationships to ensure repeat business
• Adhere to all company policies
• Send payment Proof of Accounts and ensure the debtors is loaded and removed

Requirements

• Matric certificate
• Relevant training/qualifications as a Service Advisor or similar role
• Code 8 licence
• Minimum 1-2 years’ experience in similar role
• Strong understanding of Automotive technology and the Automotive Industry

Qualifications

(No qualifications mentioned in original job description)

Salary & Benefits

(No salary information mentioned in original job description)