Polokwane: Pass Controller posted by HotelJobs

Job Purpose The Pass Controller is responsible for controlling and monitoring the movement of guests, staff, suppliers, and vehicles in and out of the premises. This role ensures security, accurate record-keeping, and adherence to access control policies while maintaining a professional and courteous presence. Key Responsibilities Access Control & Security Monitor entry and exit points for guests, staff, contractors, and suppliers. Issue and check passes, ID cards, or access credentials. Ensure only authorized personnel gain access to the premises. Record and track all visitor and vehicle movements. Monitoring & Surveillance Monitor security cameras, gates, and alarms for suspicious activity. Conduct routine inspections of the access points and surrounding areas. Report security breaches, incidents, or irregularities promptly. Record-Keeping & Administration Maintain accurate logs of entries, exits, and passes issued. Compile reports for management on access trends or incidents. Ensure proper filing and documentation of temporary passes and permits. Guest & Staff Interaction Greet and assist visitors and staff courteously. Provide directions and information as required. Handle queries professionally and escalate concerns when necessary. Compliance & Safety Ensure compliance with lodge, company, or estate access policies. Follow safety, health, and emergency procedures. Participate in security drills and training sessions. Qualifications Matric / Grade 12 (essential). Security training or certification (advantageous). Valid drivers license (beneficial in some roles). Experience 12 years in access control, security, or reception roles. Experience in a lodge, resort, or corporate security environment is an advantage. Technical Skills Basic knowledge of access control systems and security procedures. Ability to operate gates, CCTV systems, and visitor management software. Record-keeping and administrative skills. Core Competencies Attention to detail and vigilance. Professionalism; honesty, and integrity. Ability to handle difficult situations calmly. Good communication and interpersonal skills. Personal Attributes Alert; responsible, and reliable. Courteous and approachable. Physically fit and able to work long shifts if required. Trustworthy and dependable with a strong sense of responsibility.