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Port Elizabeth: Front Office Manager (Hotel) – Port Elizabeth posted by HotelJobs

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Job Description

Luxury Hotel in Port Elizabeth is looking for a Front Office Manager. We are seeking a responsible; experienced Front Office Manager. In this position, you will be responsible for supervising reception staff ; managing all front-end duties ; room checks and providing excellent customer service to guests. As the first face visitors see when they enter the hotel, you must be friendly; informative and welcoming to visitors, and be able to handle questions, complaints, reservations and bookkeeping. Duties: Assign tasks and ensure all staff positions are covered for the duration of shift Answer phone inquiries, direct calls and provide basic information Oversee and manage receptionists, and porters Address complaints and requests with quality customer service skills Recruit and train new employees Maintain office equipment such as photocopier, fax machine, telephones etc. Monitor front desk and ensure all employees comply with all procedures and policies Oversee mail deliveries, packages, and couriers Purchase; track, and invoice office supplies Create; organize, and maintain rosters for all employees Ensure front desk is covered at all times Perform bookkeeping, reservations, and clerical duties Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed Managing the Room check chart and admin Managing events and restaurant bookings Work hand in hand with Maintenance Manager and Exec Housekeeper, ensure rooms are always guest ready Requirements: High school degree or equivalent; or certification in management in related field preferred At least 3+ years of previous experience as a FOM or Assistant front office manager or a related role preferred Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel, Opera knowledge) Solid customer service skills Excellent leadership, team building, and management skills Encouragement to team and staff; able to mentor and lead Excellent verbal and written communication skills In-depth understanding of the industry Strict adherence to company policy and procedures, mission statement, and sales goals Own transport essential Work shifts

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Eastern Cape

The Eastern Cape, South Africa is home to a diverse range of industries and IT/Computer positions, with general job market trends indicating a steady demand for skilled professionals in this field. Typically, roles in the IT/Computer sector are highly sought after, particularly in sectors such as technology, financial services, and manufacturing, where digital transformation and innovation are driving business growth.

In terms of salary expectations, it’s generally true that IT/Computer professionals in Eastern Cape can expect to earn a broad range of salaries, depending on factors such as experience, company size, industry sector, and specific job requirements. While exact figures may vary widely, a common salary range for entry-level positions is typically between R400 000 and R800 000 per annum, with experienced professionals earning upwards of R1 million to R2 million or more, depending on the specific role and industry.

Common skills required for IT/Computer roles in Eastern Cape often include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Additionally, strong understanding of data structures, algorithms, and software engineering principles are typically expected. Other essential skills may include proficiency in operating systems such as Windows or Linux, experience with cloud computing platforms like AWS or Azure, and knowledge of cybersecurity principles.

The Eastern Cape is also home to various industries that commonly employ IT/Computer professionals, including the technology industry, financial services sector, manufacturing sector, and healthcare industry. These sectors often require specialized skills and expertise in areas such as software development, data analytics, IT project management, and cybersecurity.

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Career progression for IT/Computer professionals in Eastern Cape can vary widely depending on individual goals and aspirations. Typically, entry-level positions may lead to opportunities in mid-level roles, such as senior software engineer or technical lead, before advancing to leadership positions like team manager or director of technology. Opportunities for career development may include specialising in a specific area, pursuing advanced qualifications like a master’s degree, or taking on mentorship or coaching roles within the organisation.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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