Job Description
Purpose of the role
A Field Service Engineer in the IT (Information Technology) industry is a professional responsible for providing on-site technical support and assistance to customers or clients. Their primary role is to ensure that computer systems, networks, hardware, software, and other IT-related equipment are functioning correctly and efficiently. Overall, the role of an IT Field Service Engineer requires a combination of technical expertise, problem-solving skills, and excellent communication abilities to provide top-notch IT support to clients or end-users.
Key Responsibilities
Hardware and Software Installation
- Install, configure, and troubleshoot computer hardware components, such as servers, workstations, routers, switches, and peripheral devices.
- Install and update software applications and operating systems.
Troubleshooting and Support
- Diagnose and resolve hardware and software issues.
- Identify and address technical problems that customers or end-users encounter and provide solutions.
- Provide technical support to customers on-site.
- Respond to service requests, answer technical questions, and assist users in resolving IT-related problems
Network Support
- Set up and maintain computer networks, including LAN (Local Area Network) and WAN (Wide Area Network) configurations. Troubleshoot network connectivity issues and optimize network performance.
Documentation
- Create and update network documentation, including network diagrams, configurations, and standard operating procedures (SOPs).Maintain accurate documentation with regards to site and network credentials.
Collaboration
- Work closely with other IT teams, including network architects, system administrators, and security professionals, to resolve complex network issues and implement network upgrades or changes.
Emergency Response
- Be available for emergency calls and be prepared to respond quickly to critical system failures or network outages.
Testing and QC
- Perform testing and quality assurance checks on IT systems to ensure they meet performance and security standards.
- Replace faulty hardware components and ensure that they are properly configured and integrated into the IT environment.
Travel
- Depending on the scope of the role, IT Field Service Engineers may need to travel frequently to customer sites or branch offices.
Qualifications
- Minimum Grade 12 Qualification
- Diploma, Bachelor’s Degree in Information Technology, Computer Science, Electrical/Electronic Engineering, or a related field will be advantageous
- Drivers License
Experience
- 2-5 years experience in the office automation industry
- 25+ years of hands-on experience in IT support, field service, or technical roles.
- Proven experience with on-site hardware/software installation, network setup, troubleshooting, and customer-facing support.
Technical Skills
- Strong knowledge of computer hardware (servers, workstations, peripherals, routers/switches).
- Proficiency in installing, configuring, and troubleshooting operating systems (Windows, Linux) and software applications.
- Experience with network setup, maintenance, and troubleshooting (LAN/WAN, connectivity, performance optimization).
- Familiarity with diagnostic tools, testing procedures, and basic IT security practices.
Soft Skills and Other Requirements
- Excellent problem-solving and critical-thinking abilities.
- Strong customer service orientation with clear communication skills (verbal and written).
- Ability to work independently, manage priorities, and adapt to varied environments.
- Physical ability to lift equipment (up to 2050 kg) and perform manual hardware work.
- Willingness to participate in on-call/emergency response and frequent travel.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Eastern Cape
The telecommunication industry is a significant sector in Eastern Cape, South Africa, typically offering a range of opportunities for professionals looking to advance their careers. Generally, the job market trends in this field are characterized by a growing demand for skilled workers to support the increasing adoption of digital technologies.
In terms of salary expectations, it’s common for telecommunication professionals to earn salaries that vary widely depending on factors such as level of experience, company size, and industry sector. Typically, entry-level positions may fall within a broad range of R200 000 to R400 000 per annum, while more senior roles can command salaries ranging from R600 000 to R1 500 000 per annum or more. However, it’s essential to note that these are general estimates and actual salaries may differ significantly.
Common skills required for telecommunication roles in Eastern Cape include proficiency in programming languages such as Java or Python, experience with network protocols and architectures, strong analytical and problem-solving skills, excellent communication and teamwork abilities, knowledge of telecommunications regulations and standards, and a solid understanding of software development methodologies. Often, professionals in this field also require certification in areas like CompTIA Network+ or Cisco CCNA.
The telecommunication industry is commonly employed in sectors such as financial services, technology, manufacturing, and government. In addition to these traditional industries, there are also opportunities emerging in the education sector, healthcare, and e-commerce.
Career progression for telecommunication professionals in Eastern Cape can vary depending on individual goals and aspirations. Generally, common career paths include moving into senior technical roles, taking on leadership positions within companies, or transitioning into specialized areas like cybersecurity or data analytics. Development opportunities often include attending industry conferences, participating in training programs, and seeking mentorship from experienced professionals.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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