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Port Elizabeth: IT Technician posted by Headhunters

Port Elizabeth: IT Technician posted by Headhunters

Posted on 2025-07-31 00:00:00

Employer Headhunters
Category Other IT/Computer
Location Eastern Cape  / Port Elizabeth

Job Summary

Our pharma client based in Port Elizabeth, is looking to employ an experienced IT Technician to their team.

Requirements:

  • Degree/Diploma in Information Technology.
  • 2-3 years of IT support experience, ideally in pharmaceutical, FMCG environments or production.
  • Proficiency in Windows Server (2008-2019), Windows 10\11, Microsoft Office 365, VPNs, Polycom systems.
  • Good understanding of Manufacturing IT Systems.
  • Experience in VMWare, Azure, and Veeam.

Responsibilities:

  • Provide onsite technical support to employees through the ServiceNow Helpdesk
  • Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests
  • Primary support focus on the Manufacturing IT Systems
  • Troubleshoot multiple computer and mobile platforms: Macintosh, Windows, Linux, Android and iOS
  • Provide advanced support for multiple enterprise applications including e-mail (Outlook), calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications, SCCM, Intune and MS autopilot
  • Manage and provision equipment for all new hires (mobile phone, desktop peripherals, laptops and desktops)
  • Troubleshoot and support video conference equipment, including events held onsite
  • Remotely troubleshoot local and networked printers, including multi-functional copiers
  • Identify and implement innovative solutions to resolve customer issues
  • Ensure resolutions are consistent with company standards and policies
  • Liaise between local suppliers/Suppliers and our internal team when troubleshooting as necessary
  • Operation of the enterprise network and server room
  • Active Directory
  • Backup and restore procedures.( Veeam)

Customer and Technical Support:

  • Offer timely resolutions for IT-related issues via phone, email, or in-person support.
  • Document troubleshooting procedures and create user-friendly guides.
  • Maintain hardware inventories and support the roll-out of new applications.
  • Provide periodic feedback and follow-ups with users to ensure satisfaction.
  • Support Global IT Helpdesk (Levels 2 and 3)

Project Coordination and Administration:

  • Coordinate IT projects within set budgets and timelines, in consultation with the IT Manager.
  • Document IT SOPs, WI, software licenses, and procedural updates.
  • Ensure compliance with company standards and operational requirements.

Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.

View Job  Johannesburg: Service Engineer: Power Generation & Utilities (6-month FTC) posted by Sebenzana App

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