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Port Elizabeth: Service and Sales Administrator (PE003396) posted by Headhunters

Port Elizabeth: Service and Sales Administrator (PE003396) posted by Headhunters

Posted on 2025-07-15 00:00:00

Employer Headhunters
Category Other IT/Computer
Location Eastern Cape  / Port Elizabeth

Job Summary

Our client, a prominent industry leader in the manufacture and supply of PVC Products; is seeking to employ an experienced Service and Sales Administrator, to their team based in Port Elizabeth.

Service related industry experience, coupled with strong administrative and internal sales skills secures!

Requirements:

  • Grade 12.
  • Office Administration certificate.
  • Computer Literate, good Excel
  • Minimum of three years experience in a technical administration field.
  • ERP system in a service related industry – non negotiable
  • Acumatica experience preferable.
  • Experience with Health & Safety files.
  • Experience in internal sales, quoting and invoicing.
  • Service related industry experience required.

Responsibilities:

Administration Functions

  • Create templates to improve reporting and share them with other Service Administrators.
  • Prepare quotes for repairs, callouts, and product sales, and forward sales leads when needed.
  • Link Quotes, Purchase Orders, Invoices, and Delivery Notes in the system.
  • Use installation/service reports to write client reports, including cost estimates for spare parts.
  • Maintain a product database detailing customer purchases.
  • Maintain an updated customer contact database.
  • Coordinate job planning with regional coordinators and team leaders.
  • Invoice customers.
  • General administrative and filing duties.
  • Ensure signed acceptance of Terms and Conditions for all accepted quotes.
  • Compile safety files and project contractual documents.
  • Prepare monthly safety reports.
  • Arrange and coordinate training as recommended by the Safety Officer and OHSA.

Customer Service

  • Ensure customer satisfaction in all interactions.
  • Represent The Company professionally.
  • Exceed customer expectations by under-promising and over-delivering.
  • Maintain a professional appearance during client interactions.
  • Provide clients with brochures and product updates.
  • Identify additional sales opportunities while visiting client sites.
  • Maintain customer complaint and compliment registers.

Stock and Inventory Management

  • Implement and maintain correct stock levels and pricing in the accounting system.
  • Maintain minimum stock levels to account for lead times.
  • Conduct quarterly stock counts, investigate discrepancies, and report on stock values.
  • Ensure a stock variance of no more than 5%.

Job Planning

  • Prioritize installation, service, maintenance, and breakdown jobs with the Regional Coordinator.
  • Prepare necessary paperwork and documentation for each job.
  • Ensure correct client contact information is recorded.
  • Communicate daily job requirements with service teams.
  • Ensure proper documentation is submitted after job completion.
  • Maintain updated customer files with invoices and proof of delivery.
  • Follow up with clients as needed.
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Biometric Timekeeping

  • Capture, monitor, and report on biometric timekeeping.
  • Address timekeeping discrepancies with team members.
  • Update or remove employee information in the biometric system as necessary.
  • Provide weekly and monthly reports for payroll.
  • Ensure adherence to payroll procedures and track overtime vs. budget.

General Responsibilities

  • Maintain a clean and organized work environment
  • Ensure confidentiality of client information.
  • Prioritize personal and team safety.
  • Support national branches with administrative queries when necessary.
  • Assist team members outside the usual scope when needed.
  • Maintain professionalism, respect, and cooperation within the team.
  • Lead by example and be open to feedback.
  • Contribute positively to the company culture and values.

Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.

Click Go Apply to apply online!


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