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Pretoria City: CUSTOMER SERVICE CONSULTANT (FRENCH SPEAKING) – Urgently needed posted by Spilastyle CC T/A Top Notch HR Solutions

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Job Description

CUSTOMER SERVICE CONSULTANT (FRENCH SPEAKING) Location: Pretoria East Salary: R 14 000 R 17 000 Start Date: As soon as possibleRole OverviewWe are seeking a French-speaking Customer Service Consultant to join our clients Pretoria-based team. The ideal candidate will provide exceptional support to clients, ensuring queries are resolved efficiently and customer satisfaction is consistently achieved. AI experience an advantage.Key ResponsibilitiesHandle inbound and outbound customer queries via phone, email, and chat in French and English.Provide accurate information about products, services, and policies.Resolve complaints with empathy, professionalism, and efficiency.Maintain detailed records of customer interactions in CRM systems.Collaborate with internal teams to escalate and resolve complex issues.Meet performance targets including response times, customer satisfaction scores, and quality standards.RequirementsLanguage: Fluent in French (spoken and written) and proficient in English.Education: Minimum of Grade 12 / Matric; tertiary qualification advantageous.Experience:13 years in customer service, call centre, or client-facing role.Experience in international or multilingual environments preferred.Strong communication and interpersonal skills.Problem-solving ability with a customer-first mind-set.Computer literacy (MS Office, CRM systems).Ability to work under pressure and manage multiple tasks.

About Client Services/Sales Support Jobs in Gauteng

In Gauteng, South Africa, the client services and sales support sector is a common field with a steady demand for professionals who can provide exceptional customer service and administrative support to businesses. Typically, this industry is characterized by a mix of freelance and in-house roles, with many opportunities available across various sectors.

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Salary ranges for client services and sales support positions in Gauteng are generally broad, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the range of R400 000 to R600 000 per annum, although this can vary widely. More experienced professionals can expect salaries ranging from R800 000 to R1,200 000 per annum or more. However, it is essential to note that these figures are only general guidelines and may not reflect actual salaries for specific companies or roles.

Common skills required for client services and sales support roles include excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in Microsoft Office applications, strong organisational and time management skills, and often, knowledge of CRM software and other industry-specific tools. Typically, candidates with experience in customer-facing roles or administrative positions tend to be well-suited for these types of jobs.

Many industries commonly employ client services and sales support staff, including financial services sector, technology industry, manufacturing sector, and more. These professionals may provide support to sales teams, manage customer relationships, and assist with administrative tasks such as data entry and record-keeping.

In terms of career development, client services and sales support roles can serve as a stepping stone for those looking to transition into more senior positions or pursue related careers in human resources, marketing, or business development. Typically, professionals who excel in these roles may be considered for promotions or transfer opportunities within their current organisation.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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