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Pretoria: Client Relationship Manager posted by AtripleA recruitment & temps

Date 2024-12-28
Job Title Client Relationship Manager
Employer AtripleA recruitment & temps
More Information
Salary 18000
Category It Computer
Location Gauteng
/ Pretoria

Job Summary

Our client in the Digital printing industry has an opening for a Client Relationship Manager in their call Centre.

Job Specification:

Management of a 5- seat call centre, setting of goals, staff training and motivation.
Implementing new policies and protocols that will improve client experience.
Developing scripts and standardizing responses to create cohesion and effective communication.
Implementing CRM software and ensuring the effective use thereof.
Dealing with complaints and resolving problems.
Ensuring that online ordering issues (payment gateway, software issues) are dealt with immediately and effectively.
Communicating effectively and professionally between production and the client.
Maintaining a strong knowledge of company processes – understanding the delivery workflows, dispatch protocols, ordering and tracking software`s, company promotions, etc.
Reporting to management on a weekly basis.

Requirements:

5 years call centre experience
3 years management experience
Knowledge of IT, printing or photographic processes.
Has to be fully bilingual in both English and Afrikaans

Please send Updated CV, Qualifications and last payslip to AtripleA recruitment & temps
Client Relationship Manager position available in Gauteng, Pretoria. This job position was posted by AtripleA recruitment & temps. The job has been posted as a free ad on 2024-12-28 at 16:12:07 in the It Computer category

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