Client Relationship Manager (Call Center)
Posted on 2025-01-31
Job Summary
Location: Pretoria
Salary:
R 18 000.00 to R 22 000 p.m
Our client in the Digital printing industry has an opening for a Client Relationship Manager in their call Centre.
Job Specification:
- Management of a 5- seat call center, setting of goals, staff training and motivation.
- Implementing new policies and protocols that will improve client experience.
- Developing scripts and standardizing responses to create cohesion and effective communication.
- Implementing CRM software and ensuring the effective use thereof.
- Dealing with complaints and resolving problems.
- Ensuring that online ordering issues (payment gateway, software issues) are dealt with immediately and effectively.
- Communicating effectively and professionally between production and the client.
- Maintaining a strong knowledge of company processes – understanding the delivery workflows, dispatch protocols, ordering and tracking software`s, company promotions, etc.
- Reporting to management on a weekly basis.
Requirements:
- 5 years call center experience
- 3 years management experience
- Knowledge of IT, printing or photographic processes.
- Has to be fully bilingual in both English and Afrikaans
Please send Updated CV, Qualifications and last payslip to AtripleA recruitment & temps
Client Relationship Manager (Call Center) position available in Gauteng, Pretoria. This job position was posted by AtripleA recruitment & temps. The job has been posted as a free ad on 2025-01-31 at 16:12:36 in the Sales Marketing category
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