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Pretoria: Premium Service Manager – Premium Brand Exp posted by Bonafide Human Capital

Pretoria: Premium Service Manager – Premium Brand Exp posted by Bonafide Human Capital

Posted on 2025-06-04 00:00:00

Employer Bonafide Human Capital
Category Automotive Service
Location Gauteng  / Pretoria

Job Summary

Our premium passenger vehicle dealership in PTA currently holds a vacancy for a Service ManagerReporting to the Dealer Principal/Franchise Executive, this position will be suited to a person who will be able to ensure that the Dealership makes profits and maintain a good CE and customer relationship. PoliciesMonitor workshop productive performance by total and individual TechnicianMonitor all warranty claim submissions and requisite credits, and take action as requiredImprove the quality of Customer Service and Retention by enhanced facilities, improved Technician skills and effective marketing, and staff trainingTo ensure high standards of quality workmanshipMaintain records of Customer complaints and / or congratulations for use and action as requiredOversee warranty and goodwill casesEstablish training needs, plan programmes and maintain records of training and costs thereofOperate staff appraisal systems and ensure that action is taken on results thereofConduct monthly service staff meetingsEnsure that all clerical functions within the department are carried out in accordance with policiesReview with Dealer Principal all departmental activities and repQualifications and Experience Must have a minimum of Grade 12Managerial experience in a Service Department essentialPreference will be given to candidate with Service Technician QualificationMust have luxury brand product trainingMust have a valid drivers licenseMust have a clear Criminal Record.

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