Pretoria East: Floor Manager (Hospitality) posted by SydSen Recruit

January 20, 2026 Jobs in Gauteng

SydSen Recruit

Gauteng

Tourism/Hospitality Management

Job Description

About the Role

We are seeking an experienced Floor Manager to join our team in Pretoria East. As a key member of our hospitality operations, you will be responsible for overseeing daily front-of-house activities and ensuring exceptional customer experiences. With a strong focus on service quality, guest satisfaction, and team leadership, this is an ideal opportunity for a motivated and detail-oriented individual to take charge of our restaurant floor.

Key Responsibilities

Supervise daily front-of-house operations during service periods.
Ensure high standards of customer service and guest satisfaction.
Manage waitstaff, hosts, and floor teams, including shift supervision and task allocation.
Monitor service flow, table turnover, and staff productivity.
Handle customer queries, complaints, and service recovery professionally.
Ensure restaurant cleanliness, presentation, and brand standards are maintained.
Support training and onboarding of new front-of-house staff.
Assist with opening and closing procedures.
Communicate operational issues to the Restaurant Operations Manager.

Requirements

Minimum 1–3 years’ experience in a restaurant supervisory or senior waiter role.
Strong customer service and communication skills.
Proven ability to lead and motivate a front-of-house team.
Basic understanding of restaurant service flow and operations.
Ability to work shifts, weekends, and public holidays.

Qualifications

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Salary & Benefits

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Tourism/Hospitality Management Jobs in Gauteng

Gauteng, the economic hub of South Africa, is home to various Tourism and Hospitality Management positions that cater to a diverse range of industries. The job market in this sector typically offers a mix of opportunities for individuals looking to pursue careers in customer service, event management, and hotel operations.

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Generally, salaries for Tourism and Hospitality Management roles in Gauteng tend to fall within broad ranges, often influenced by factors such as experience, company size, and industry sector. While it’s difficult to provide an exact salary range without knowing the specific circumstances, common salaries typically start at around R30 000 – R40 000 per annum for entry-level positions, increasing to R60 000 – R80 000 per annum or more for experienced professionals in larger companies.

Common skills required for Tourism and Hospitality Management roles include excellent communication and interpersonal skills, attention to detail, organisational abilities, problem-solving skills, adaptability, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office applications, languages such as Afrikaans or isiZulu (where relevant), and knowledge of South African culture and history can be advantageous.

Tourism and Hospitality Management roles are commonly found across various industries, including the financial services sector, technology industry, manufacturing sector, and entertainment sector. These sectors often require Tourism and Hospitality professionals to manage events, conferences, and corporate functions, ensuring seamless guest experiences and operational efficiency.

Career progression for individuals in this field can be rewarding, with opportunities to move into senior management positions or specialise in specific areas such as event management or hotel operations. Many companies also provide training and development programs to enhance skills and knowledge, allowing professionals to advance their careers and take on new challenges.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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