This role is pivotal in delivering Tier 1 and Tier 2 technical support services to our clients, both remotely and on-site. The ideal candidate will possess a strong foundation in IT support, excellent problem-solving skills, and a commitment to providing exceptional customer service. Key Responsibilities: Technical Support: Provide Tier 1 and Tier 2 support for hardware, software, and network issues, ensuring timely resolution both remotely and on-site. Help Desk Management: Monitor, manage, and resolve help desk tickets efficiently, maintaining accurate records of issues and solutions. Equipment Handling: Manage stock collections and perform installations of IT equipment at client sites. Site Maintenance: Conduct routine maintenance and inspections at customer sites to ensure optimal system performance. Documentation: Maintain comprehensive documentation of customer site configurations, support activities, and technical procedures. Issue Escalation: Identify and escalate complex technical issues to Tier 3 support or management as necessary. Additional Duties: Undertake any other reasonable tasks or projects as required to support the IT operations. Preferred Skills & Attributes: Technical Proficiency: Experience in Windows Desktop support environments. Certifications: Possession of CompTIA A and Network certifications. Software Knowledge: Familiarity with Microsoft 365 and email systems. Communication Skills: Strong verbal and written communication abilities in both English and Afrikaans. Licensing: Valid driver”s license is mandatory. Personal Attributes: Self-motivated, detail-oriented, and capable of working independently or collaboratively within a team.