Job Purpose: To ensure the seamless operation, security, and efficiency of our organization’s IT infrastructure across multiple sites and locations. This includes managing and supporting various operating systems, network protocols, cloud services, and security measures. The role requires a versatile individual capable of performing system and network administration, cloud access management, IT security, and end-user support. Responsible for automating tasks using scripting languages, managing both wired and wireless networks, providing remote desktop support, and troubleshooting hardware and software issues to ensure optimal performance across the organization’s technology landscape. Direct Reports: Senior Systems Administrator, Security Engineer and IT Systems & Support Technician Minimum Education: Bachelors Degree in Computer Science, Information Systems (or equivalent) or Diploma in Information Technology (or equivalent) Required Skills and Knowledge: Microsoft Entra ID Microsoft 365 Google Workspace Salesforce On-Premises Active Directory Windows, Mac and Linux OS Strong understanding of networking Protocols. Physical network components and how to construct a physical network. Logical network components and how to construct a logical network. ITIL Framework Required Nature of Experience: Microsoft Entra ID management of users, groups, and roles. Microsoft 365 conditional access policies and Identity Protection. Microsoft 365 monitoring of security-related logs and alerts, on endpoints and identities. On-premises Active Directory Domain Services (AD DS) design, deployment, and management. On-premises Active Directory Certificate Services (AD CS) configuration and management. On-premises endpoint management and configuration using Group Policy. Cloud-based endpoint management and configuration of Windows and Mac endpoints, using tools such as Microsoft Intune. Salesforce CRM administration and management, including user management and security settings. Google Workspace administration and secure configurations. Networking design, configuration, and management (physical and logical), including routers, switches ,and firewalls. Network monitoring and troubleshooting ITIL processes, including Incident Management, Change Management, and Service Desk operations. Scripting languages such as PowerShell, Python, or Bash. Automation configuration management, using tools such as Ansible, Puppet, or Chef.

Direct Reports: Senior Systems Administrator Security Engineer IT Systems & Support Technician Minimum education (essential): Bachelors Degree in Computer Science, Information Systems or equivalent Minimum education (desirable): Microsoft 365 Certified: Administrator Expert Microsoft 365 Certified: Endpoint Administrator Associate Microsoft Certified: Identity and Access Administrator Associate Microsoft Certified: Information Protection and Compliance Administrator Associate Salesforce Certified Administrator Professional Google Workspace Administrator CompTIA Network CompTIA Security CompTIA Cloud ITIL Certified Minimum applicable experience (years): 3 – 5 years relevant experience Required nature of experience: Microsoft Entra ID management of users, groups, and roles. Microsoft 365 conditional access policies and Identity Protection. Microsoft 365 monitoring of security related logs and alerts, on endpoints and identities. On-premises Active Directory Domain Services (AD DS) design, deployment, and management. On-premises Active Directory Certificate Services (AD CS) configuration and management. On-premises endpoint management and configuration using Group Policy . Cloud-based endpoint management and configuration of Windows and Mac endpoints, using tools such as Microsoft Intune. Salesforce CRM administration and management, including user management and security settings. Google Workspace administration and secure configurations. Networking design, configuration and management (physical and logical), including routers, switches and firewalls. Network monitoring and troubleshooting ITIL processes such as Incident Management, Change Management, and Service Desk operations. Scripting languages such as PowerShell, Python, or Bash. Automation configuration management, using tools such as Ansible, Puppet, or Chef. Skills and Knowledge (essential): Microsoft Entra ID Microsoft 365 Google Workspace Salesforce On-Premises Active Directory Windows, Mac and Linux OSStrong understanding of networking Protocols. Physical network components and how to construct a physical network. Logical network components and how to construct a logical network. ITIL Framework Skills and Knowledge (desirable): Microsoft Intune Jumpcloud Microsoft Defender for Endpoint Crowdstrike Microsoft Sentinel AWS OPNSense Firewall Zenarmour VoIP Systems CCTV Systems