Pretoria: IT Support (Regional) posted by Profile Personnel
Posted on 2025-04-29 00:00:00
| Employer | Profile Personnel |
|---|---|
| Category | Other Motoring |
| Location | Gauteng / Pretoria |
Job Summary
Requirements:
- Matric Certificate.
- National Diploma or Degree in Information Technology or equivalent
- Minimum of 3 years in a similar role
- Experience in a manufacturing / automotive environment would be beneficial
Key Performance Areas:
Users:
- Setup new users, diagnose and solve user problems
- Assist users in maximising our IT investment such as explaining Mimecast and email options to users
- Provide users security training and awareness in conjunction with system tools
- Ensure users log calls for support with the helpdesk and then provide accurate timeous support thereof
Infrastructure:
- Desktop support
- LAN support, including printers, phones, scanners, IP devices like biometric clocking readers, Wi-Fi etc. Troubleshoot and log calls with suppliers and communicate with head office
- WAN support, be the onsite go to person for suppliers to liaise with regarding installations and repairs
- Server administration is minimal in requirement. Following a procedure, adding users, changing passwords, administering disk space and file permissions and assisting users with drive mappings
- Anti-virus and Windows Updates these are centrally controlled; however, this post requires the employee to ensure systems are up to date and if not log this with head office and chase to get this completed timeously
- Ensure all site backups are successful. These are centrally managed but administered locally.
- Power/UPS (and generator where there is one), to ensure core services are running smoothly and report maintenance requirements to keep smooth power feeding existing core equipment at all times
- Software licensing, report unlicensed software and maintain records of any specific local software purchased, such as CAD software.
- Administrative duties will change from time to time.
Suppliers:
- Get quotes
- Follow procurement process and follow-up with suppliers for paperwork and equipment or services
- Assist suppliers where needed
IT Team:
- Work as part of a team of IT support staff nationally
- Assist more junior staff in the region
Continuous Improvement:
- Participate in Continuous Improvement drives
Administration:
- Conduct general IT administration (Filing, records, etc.)
Note:
Please ensure that you attach a certified copy of your ID and Qualification to be considered for this position.
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