Pretoria: Operations Coordinator

Requirements: He or She must have a Real Estate NQF4 and PDE4 5 years relevant experience Afrikaans and English (Speaking and Writing) Computer literate Strength in Administration Responsibilities: Offer to Purchase (OTP) Administration Review and sign off OTPs to ensure completeness and accuracy, with particular attention to critical dates and suspensive conditions. Confirm that all FICA and RMCP documentation has been correctly captured and stored on Property Engine at the time of OTP lodgement. Conduct weekly follow-ups with attorneys on active OTPs (standard and distressed sales) to help expedite the registration process. Complaints Handling Act as the first line of response to defuse, mitigate, and resolve internal and external complaints (including Rental-related matters). Ensure the removal and/or resolution of complaints listed on HelloPeter and maintain the agencys professional reputation. Marketing Support Coordinate outdoor marketing efforts (e.g. Pole Ads) in collaboration with the Business Manager. Ensure all marketing material (especially pole ads) complies with corporate identity (CI) standards. Stay informed of market trends and competitor activities to suggest and implement strategic marketing enhancements. Help provide opportunities to build brand exposure. Eg. Childrens Flight Wonderboom Airport. Training & Development Deliver monthly contract training for newly appointed Independent Contractors (ICs). Facilitate weekly systems training sessions to ensure platform and tool proficiency. Provide RMCP and FICA compliance training as part of the onboarding process. Property Practitioner Performance Monitoring(Only non-performing qualified PP) Support underperforming ICs with guidance and tools to improve productivity. Monitor and evaluate IC performance trends and report concerns or progress to the Business Manager for further action. Onboarding of Independent Contractors Serve as backup for signing Independent Contractor agreements only once Business Manager gives the go ahead. Provide oversight and support for the end-to-end onboarding process (as backup). Distressed Property Management Allocate distressed property stock to appropriate ICs and oversee the process. Ensure regular feedback is provided to bank partners and liaise with agents(PP) accordingly. Identify and resolve issues in collaboration with the group and provide practical solutions. Office Administration & Operational Support Monitor AFHCO portfolio performance and assist with issue resolution. Support efforts to address and manage IC non-payments related to connectivity fees and consumables (as backup). Assist the Business Manager in formalizing the annual company calendar, including training sessions, meetings, and roadshows. Provide backup support for the facilitation and coordination of the monthly Company Platform Meetings. Assist with PPRA issues as part of the onboarding process. Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.