Pretoria: Operations Coordinator(HVAC Industry) posted by Qetello

About the Role

Qetello is seeking a highly organised and experienced Operations Coordinator with a solid background in the HVAC industry to join our team based in the Roodeplaat area.

Key Responsibilities

• Job & Technician Coordination (Primary Function)
• Tracking all active jobs daily
• Monitoring technician schedules and route planning
• Confirming job bookings and site access with clients
• Ensuring technicians receive complete and accurate job information
• Following up on outstanding job cards
• Ensuring completed job cards are returned promptly
• Verifying accuracy and completeness of job documentation
• Ensuring required paperwork is submitted for quoting and invoicing
• Tracking return visits and outstanding works
• Monitoring job progress and completion timelines
• Ensuring no job remains unattended, untracked or delayed without escalation

• Parts & Job Readiness Coordination
• Confirming parts required for jobs are ordered timeously
• Liaising with stores and stock control
• Tracking outstanding parts and delivery schedules
• Scheduling technicians only once parts are available (where applicable)
• Flagging delays immediately to relevant stakeholders
• Preventing technician downtime and unnecessary return visits

• Client Coordination & Communication
• Providing structured job updates where required
• Confirming booking dates and access arrangements
• Logging and tracking client complaints or concerns
• Following up on outstanding client matters
• Maintaining professional telephone and email communication
• Escalating sensitive or contractual matters to Directors

• Internal Operational Coordination
• Maintaining structured interdepartmental communication
• Identifying workflow bottlenecks early
• Escalating genuine operational risks appropriately
• Supporting implementation of operational processes
• Maintaining operational discipline and structured systems

• Weekly Operations Reporting
• Submitting a structured weekly operations report to Directors, including:
• Jobs currently in progress
• Outstanding job cards
• Outstanding parts
• Delayed or problematic jobs
• Project status updates
• Client complaints and operational risks
• Cost-saving or efficiency improvement opportunities

Requirements

• Proven experience within the HVAC industry (Non-negotiable)
• Minimum 35 years experience in operational coordination
• Strong understanding of HVAC workflows and technician scheduling
• Experience managing job cards and service administration
• Strong organisational and administrative control skills
• Excellent verbal and written communication skills
• Ability to work under pressure in a fast-paced environment
• High attention to detail and accountability
• Computer literate (Excel, email, job management systems)

Qualifications

No formal education or certifications mentioned.

Salary & Benefits

Salary information not provided.