Pretoria: Quality Assurance: Call Centre

Minimum Requirements: Grade 12 / Matric. A relevant tertiary qualification (advantageous but not essential). Minimum of 1 years experience in Quality Assurance within a call centre environment. Knowledge of compliance, collections, or financial services processes. Proficiency in MS Office (Excel, Word, Outlook) Experience Required: Previous experience in auditing customer calls, QA processes, or similar roles will be advantageous. Experience in collections, recoveries, or financial services. Experience in preparing reports and presenting findings to management teams. Skills Required: Excellent listening, analytical, and problem-solving skills. Strong verbal and written communication. High attention to detail with the ability to identify trends and root causes. Strong organisational and time management skills. Ability to work under pressure and meet deadlines. Collaborative and supportive team player.