Pretoria: Quality Manager posted by CBS

Position Description: The Quality Manager is responsible for developing, implementing, and maintaining the quality assurance systems and processes for an automotive inspection, rework, and sorting services company. This role ensures that all operations meet customer specifications, industry standards (IATF 16949, ISO 9001), and internal quality objectives. The Quality Manager also leads root cause analysis, corrective action planning, and continuous improvement initiatives to deliver exceptional service quality to customers. Responsibilities: Quality Assurance & Control Establish and maintain QA/QC processes for inspection, rework, and sorting activities. Ensure compliance with customer requirements, work instructions, control plans, and industry standards. Review and approve inspection and rework procedures for accuracy and effectiveness. Monitor inspection results and provide feedback to team leads and supervisors. Team Leadership & Training Supervise and train quality inspectors, auditors, and team leaders on quality standards, visual aids, defect recognition, and measurement tools. Lead by example in promoting a culture of quality, accountability, and continuous improvement. Customer & Supplier Interaction Serve as the primary point of contact for quality-related matters with customers and suppliers. Handle customer complaints and ensure proper root cause analysis and corrective/preventive actions (8D, 5 Why, Ishikawa). Conduct periodic quality reviews with clients and internal teams. Documentation & Reporting Maintain quality documentation including control plans, inspection records, audit findings, and training logs. Provide regular quality performance metrics (e.g., PPM rates, defect trends, cost of quality) to management. Lead internal audits and support customer/supplier audits and assessments. Process Improvement Analyse defect trends and initiate continuous improvement projects to reduce rework and scrap. Develop mistake-proofing (poka-yoke) solutions and optimize visual inspection processes. Support lean manufacturing and Six Sigma initiatives where applicable. Desired Experience & Qualification Education & Experience Bachelor’s degree in Quality, Engineering, or related technical field. Minimum 5 years of experience in a quality management role within the automotive industry. Experience in inspection, rework, or containment services is strongly preferred. Technical Skills • Strong understanding of automotive quality standards (IATF 16949, ISO 9001). Proficient in quality tools: 8D, FMEA, Control Plans, PPAP, SPC, MSA, 5 Why, Pareto. Ability to read technical drawings and use inspection tools (calipers, micrometers, gauges). Strong data analysis and problem-solving skills. Soft Skills Excellent leadership, communication, and team-building skills. Customer-focused mindset with attention to detail. Ability to work under pressure in a fast-paced, high-volume environment. Working Conditions Mix of office and shop floor environment. Occasional travel to customer sites or supplier locations. May require extended hours to meet customer deadlines or manage quality issues. Package & Remuneration Company notebook Provident fund scheme CTC Monthly depending on experience and qualifications