Pretoria: Senior Retail Manager – Pretoria

Who We Are: A dynamic South African company focused on simplifying and enhancing the car buying and selling experience. Who We’re Looking For: We are currently looking to appoint an experienced Senior Retail Manager to lead operations at our dealership. The ideal candidate will be responsible for managing a dynamic team of sales staff, driving performance and ensuring exceptional customer service across all departments. What You’ll Do: Oversee daily operations of the dealership, ensuring smooth and efficient functioning Lead, motivate and manage a team of sales staff to achieve performance targets Implement and monitor sales strategies, promotions and customer engagement initiatives Manage inventory levels, rotation and merchandising standards Ensure compliance with health, safety and regulatory requirements Analyse sales reports and KPIs to identify growth opportunities and operational improvements Handle customer queries and complaints professionally and promptly Collaborate with suppliers, logistics and finance teams to optimise store performance Conduct regular staff training and performance evaluations What You Need: Minimum 10 years’ experience in retail management, preferably in a hypermarket or large-format store Proven leadership and team management skills Strong understanding of retail operations, merchandising and customer service Excellent communication, interpersonal and problem-solving abilities Proficiency in retail systems and reporting tools Ability to work under pressure and adapt to a fast-paced environment Tertiary qualification in Retail Management or Business Administration