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Pretoria: Service Manager – Urgent posted by Bonafide Human Capital

Service Manager – Urgent

Posted on 2025-04-01

Employer Bonafide Human Capital
Salary 0
Category Automotive
Location Gauteng  /  Pretoria

Job Summary

A vacancy exists at our automotive dealer client in Pretoria for an experienced Service Manager.This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and leading all departmental staff, ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.Drive the achievement of productivity, efficiency, and customer service level index goals and objectives.Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, the efficiency of the workshop, expense monitoring, and control, etc.Manage escalated workshop (technical) problems accordingly, including:Escalation of technical/product-related issues to the BRANDS H/O.Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.Ensuring future corrective action plans to address various technical problems are implemented.Minimum Qualifications and Experience needed:Senior Certificate (Grade 12) or equivalent NQF 4 qualification.5+years Experience as a Service ManagerRecognised Management Diploma or Certificate an advantage.Qualified Motor Technician Mandatory.
Service Manager – Urgent position available in Gauteng, Pretoria. This job position was posted by Bonafide Human Capital. The job has been posted as a free ad on 2025-04-01 at 08:45:13 in the Automotive category

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