Johannesburg: Sales Administrator

About the Role

The Sales Administrator role is a critical component of our sales team, responsible for managing customer relationships, facilitating onsite activations, and providing administrative support to the EVP function.

Key Responsibilities

• Maintain and manage a database of customers in accordance with the Customer Allocation List provided by management.
• Establish, maintain, and develop strong business relationships with allocated customers.
• Ensure all customer obligations are met by resolving or escalating queries and complaints promptly and effectively.
• Manage customer expectations through proactive and professional communication.
• Conduct periodic customer service audits and satisfaction surveys to evaluate service delivery and ensure high levels of customer satisfaction.
• Maintain consistent communication with allocated customers through telephonic engagement and virtual meetings on a weekly or monthly basis.
• Facilitate onsite activations at both new and existing employer locations, supporting service and product activation.
• Manage the onsite sales process, assisting customers with product selection, contract activations, and service configuration.
• Process multiple quotations and customer orders accurately and efficiently.
• Coordinate with relevant internal departments to ensure timely order fulfillment and delivery.
• Review stock availability to ensure efficient quotation turnaround times: Internally sourced stock quotations processed within 30 minutes. Externally sourced stock quotations processed within 3 hours.
• Ensure accuracy of pricing on all quotations and invoices prior to submission.
• Attend to Vodacom and/or Telkom new contracts, upgrades, activations, and related queries.
• Provide onsite activations for telecommunications services, including device setup and connectivity configuration.
• Ensure customers receive consistent updates regarding estimated delivery times (ETAs) for orders placed.
• Maintain oversight of connectivity support services.
• Provide administrative and operational support to the EVP function and related departments as required.
• Serve as a point of contact for customers regarding product enquiries, orders, and delivery queries.
• Confirm stock availability and pricing with suppliers.
• Assist internal departments with sourcing stock and obtaining competitive pricing.

Requirements

• Strong customer relationship management skills
• Excellent communication and interpersonal abilities
• Sales coordination and administrative support skills
• Ability to manage onsite sales engagements and service activations
• Knowledge of telecommunications products and services
• Strong organizational and time management abilities
• Attention to detail and accuracy
• Problem-solving and customer service orientation
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in CRM systems and Microsoft Office

Qualifications

• Formal education/certifications not specified.

Salary & Benefits

• Salary range not specified.