Job Purpose:

To manage all aspects of retail store operations with a focus on maximizing profitability, ensuring stock availability, maintaining compliance, and delivering superior customer service.

Job Purpose:

To manage the full scope of store operations with a focus on profitability, efficiency, compliance, and customer satisfaction.

Key Responsibilities:

Retail Store Management

• Implement strategic and operational plans to support store objectives.
• Ensure merchandise availability through inventory oversight and supplier coordination.
• Develop and apply pricing strategies and marketing initiatives based on market trends.
• Analyze operational and financial data to drive performance improvements.
• Maintain store security, safety, and cleanliness in compliance with regulations.
• Schedule and manage store staff to ensure smooth day-to-day operations.

Compliance

• Operate within established procedures and controls to ensure full compliance with internal policies and external regulations.
• Identify and monitor risks, maintaining relevant documentation and reporting concerns as needed.
• Promote a culture of health, safety, and environmental awareness across the store.

Customer Service Management

• Foster strong relationships with both internal and external customers.
• Represent the business in meetings with clients, suppliers, and other stakeholders.
• Address and resolve service-related issues promptly and professionally.

Staff Supervision

• Ensure performance contracts are in place and appraisals are conducted regularly.
• Support team development through training and clear performance objectives.
• Handle employee relations matters fairly and proactively.

Cost and Financial Control

• Participate in budget planning and manage expenditure in line with approved budgets.
• Monitor spending, identify areas for cost savings, and implement efficiency improvements.
• Ensure compliance with financial policies and reporting procedures.

Job Requirements:

Minimum Qualifications:

• Diploma in Business Administration, Sales, or Marketing (NQF 6)

Preferred Qualifications:

• Bachelor’s Degree in Business Administration, Sales, or Marketing (NQF 7)

Experience:

Required:

• At least 5 years’ experience in a retail sales or marketing environment, including 3 years in a supervisory or management role

Technical Competencies:

• Proficient in MS Office Suite and relevant business systems
• Strong understanding of retail operations, inventory management, and financial processes