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Pretoria: Technician (IT & Desktop Support)

Pretoria: Technician (IT & Desktop Support)

Posted on 2025-08-06 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Tshwane  / Pretoria

Job Summary

Job purpose: The Technician: IT & Desktop Support is responsible for providing desktop support to all the companys business end-users. This 1st line support involves resolving or escalating to the correct personnel, all end-user IT problems related to desktop, telephony, MS Teams platform, remoted-networking, VPN, network, printing, application support and communications equipment. The movement of any IT assets is to be documented appropriately. Identity & Access Management: Administer and maintain identity and access management across all applications. Provide Help Desk support to users. First Line Support: Perform 1st line Help desk support for queries related to all applications, data, networks, security, telephony, MS Teams platform, remoted-networking, infrastructure and telephony Walk In Support: Perform 1st line walk in support for queries related to all applications, data, networks, security, infrastructure and telephony Key Performance Areas Provide End User Support, Trouble Shooting and PC Maintenance Attend to end user calls for desktop PC, telephone, network, business applications and printer maintenance that have been logged via the service desk. Escalate problem tickets to the right person in case of complex problems. Setup, configure and install end user desktop equipment, cabling and business applications Manage customer expectations and build strong internal relationships with end users Performance optimisation Assist Senior Service Desk Representatives with the identification and documentation of fixes to common and recurring problems Identify opportunities for improvements to processes and procedures in IT and make recommendations accordingly Respond to and log incoming calls on the HEAT Helpdesk System during peak periods Document Management Obtain the relevant source documentation and process requests in accordance with approved procedures Electronically file all access request documentation and IT asset issue forms (X3 and associated forms) Record any movement of IT related assets and communicate to the Asset Controller (Finance) in a timely manner. Preferred Minimum Education and Experience Senior Certificate Certificate in PC maintenance A and N Certificate 1 – 3 years experience in a formal IT environment Microsoft 365 Fundamentals or Microsoft 365 Administrator Critical Competencies Technical professional who provides support for users of Microsoft 365, including applications like Teams, OneDrive, and Exchange Online. Able to handle troubleshooting, configuration, and deployment of devices and software, as well as resolving issues related to the Microsoft 365 environment. Assisting users with remote access and collaboration tools like Teams. Additional Requirements Knowledge/Experience of Business Environment

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