Privacy Policy

1. Introduction

JVR Jobs | South African Jobs ("we", "us", or "our") operates the JVR Hire Hub marketplace platform ("Platform"). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy applies to all users of our Platform, including Employers and Virtual Assistants.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Platform:

Data Type	Examples	Purpose
Account Information	Name, email, password, phone number	Account creation and authentication
Profile Information	Skills, experience, bio, hourly rate, company details, logo, photos	Showcase services and attract opportunities
Job Information	Job titles, descriptions, requirements, budgets	Post and manage job listings
Payment Information	Bank details, transaction references, payment history	Process payments and credits
Communications	Messages, reviews, ratings, support tickets	Platform interaction and support
Documents	Resumes/CVs, portfolios, proof of payment	Applications and verification

2.2 Information Collected Automatically

We automatically collect certain information when you use our Platform:

• Usage Data: Pages viewed, features used, time spent, click patterns
• Device Information: IP address, browser type, operating system, device type
• Log Data: Access times, error logs, referral URLs
• Cookies: See our Cookie Policy section below

2.3 Information from Third Parties

We may receive information from:

• Payment verification services
• Analytics providers
• Social media platforms (if you connect accounts)
• Other users (reviews, recommendations)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Platform Operation

• Create and manage your account
• Process job applications and hires
• Facilitate communication between users
• Process payments and credits
• Display profiles and job listings
• Enable reviews and ratings

3.2 Platform Improvement

• Analyze usage patterns and trends
• Improve features and user experience
• Develop new products and services
• Test new features and functionality
• Conduct research and analytics

3.3 Communication

• Send account notifications and updates
• Respond to inquiries and support requests
• Send marketing and promotional materials (with consent)
• Notify about Platform changes or new features
• Send transaction confirmations and receipts

3.4 Safety and Security

• Detect and prevent fraud
• Monitor for suspicious activity
• Enforce our Terms and Conditions
• Protect user safety and Platform integrity
• Comply with legal obligations

4. How We Share Your Information

4.1 With Other Users

Your profile information is visible to other platform users:

• Employers: Can view VA profiles, skills, rates, reviews, and portfolio
• Virtual Assistants: Can view job postings and employer company information
• All Users: Can see reviews and ratings you give or receive

4.2 With Service Providers

We share data with third-party service providers who help us operate the Platform:

• Web Hosting: Servers that store Platform data
• Email Services: Send notifications and communications
• Analytics: Google Analytics to understand usage patterns
• Payment Processors: Verify bank transfers and transactions
• Cloud Storage: Store uploaded files and documents
• Customer Support: Help desk and ticketing systems

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.3 For Business Operations

We may share aggregated or anonymized data:

• With business partners for analytics and insights
• For industry research and benchmarking
• To demonstrate platform growth and engagement
• In marketing materials (no personal identifiers)

4.4 For Legal Compliance

We may disclose your information when required by law:

• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• To prevent illegal activity or fraud
• In response to law enforcement requests
• To enforce our Terms and Conditions

4.5 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change.

4.6 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Your Rights Under POPIA

Under South Africa's Protection of Personal Information Act, you have the following rights:

5.1 Right to Access

You can request a copy of your personal information we hold. Contact us at jvrsoftware@gmail.com to request your data.

5.2 Right to Correction

You can update or correct your information through your account settings or by contacting us.

5.3 Right to Deletion

You can request deletion of your personal information, subject to:

• Legal retention requirements
• Ongoing disputes or investigations
• Necessary business records (e.g., payment history)

5.4 Right to Object

You can object to:

• Processing for marketing purposes (opt-out anytime)
• Automated decision-making
• Data sharing with specific third parties

5.5 Right to Data Portability

You can request your data in a structured, machine-readable format for transfer to another service.

5.6 Right to Restrict Processing

You can request we limit how we use your information in certain circumstances.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

6.1 Security Measures

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited employee access to personal data
• Secure Servers: Protected hosting infrastructure
• Regular Updates: Software patches and security updates
• Monitoring: Continuous security monitoring and logging
• Backups: Regular data backups for recovery

6.2 Your Responsibility

You are responsible for:

• Keeping your password secure
• Not sharing account credentials
• Logging out of shared devices
• Reporting suspicious activity immediately

6.3 Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you and the Information Regulator within 72 hours as required by POPIA.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide Platform services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

7.1 Retention Periods

Data Type	Retention Period
Active Account Data	Duration of account + 2 years
Payment Records	7 years (tax compliance)
Communications	3 years after last interaction
Analytics Data	Anonymized indefinitely
Deleted Account Data	30 days (recovery period), then deleted

8. Cookies and Tracking

8.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve the Platform.

8.2 Types of Cookies We Use

• Essential Cookies: Required for Platform functionality (login, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Google Analytics to understand usage (anonymous)
• Marketing Cookies: Track effectiveness of campaigns (with consent)

8.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect Platform functionality.

9. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

10. Children's Privacy

Our Platform is not intended for users under 18 years old. We do not knowingly collect personal information from children. If we discover we have collected such data, we will delete it immediately.

11. International Data Transfers

Your data is primarily stored and processed in South Africa. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in compliance with POPIA.

12. Marketing Communications

12.1 Opt-In

We will only send marketing emails if you have:

• Explicitly opted in during registration
• Consented through your account settings
• Engaged with our marketing materials

12.2 Opt-Out

You can unsubscribe from marketing emails at any time by:

• Clicking "Unsubscribe" in any marketing email
• Updating preferences in your account settings
• Contacting us at jvrsoftware@gmail.com

Note: You will still receive essential transactional emails (e.g., payment confirmations, security alerts).

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Email notification
• Platform notification
• Prominent notice on our website

Continued use of the Platform after changes constitutes acceptance of the updated policy.

14. Contact Us & Complaints

15. Consent

By using JVR Hire Hub, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

You may withdraw consent at any time by:

• Closing your account
• Opting out of specific data uses
• Contacting us to limit processing

This Privacy Policy is designed to be transparent and compliant with POPIA. If you have questions or concerns about how we handle your data, please don't hesitate to contact us.