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Queenstown: Workshop Manager posted by Abantu Staffing Solutions

Queenstown: Workshop Manager posted by Abantu Staffing Solutions

Posted on 2025-04-30 00:00:00

Job Summary

Overview:

The Workshop Manager is responsible for overseeing the daily operations of the workshop, ensuring efficient workflow, high-quality service, and safe working practices. This role requires strong leadership, organizational skills, and technical expertise to maintain and improve productivity, manage staff, and uphold service standards.

Minimum Requirements:

  • Grade 12 / Matric / Equivalent
  • Diploma or Certificate in: Mechanics, Automotive Technology, Mechanical Engineering or related / equivalent
  • Experience within a workshop, service centre environment (preferred)
  • 3+ years in a managerial or supervisory role

Responsibilities:

Team Leadership and Management

  • Supervise, motivate, and manage a team of technicians, mechanics, and support staff
  • Conduct regular performance evaluations and provide coaching to improve skills and productivity.
  • Schedule shifts, manage time-off requests, and ensure adequate coverage for efficient operations.

Workshop Operations

  • Plan, organize, and prioritize daily tasks to ensure timely completion of projects.
  • Maintain an organized, clean, and safe working environment that meets regulatory and company standards.
  • Monitor the quality of work to ensure adherence to specifications and resolve any issues that arise.

Inventory and Resource Management

  • Oversee the procurement, storage, and management of tools, parts, and equipment.
  • Conduct regular inventory checks and ensure the availability of necessary resources to minimize downtime.
  • Ensure equipment is maintained, calibrated, and in good working condition.

Customer Service

  • Serve as the primary point of contact for clients, ensuring their requirements and expectations are met.
  • Address customer inquiries, concerns, and complaints professionally and promptly.
  • Maintain strong relationships with customers to foster repeat business.
View Job  Somerset West: Customer Support Consultant posted by Arvo

Health and Safety Compliance

  • Implement and enforce health and safety regulations to create a secure workplace.
  • Conduct regular safety training sessions and ensure all team members follow safety protocols.
  • Address any hazards, incidents, or safety concerns promptly.

Reporting and Documentation

  • Maintain accurate records of work orders, inventory, maintenance schedules, and team performance.
  • Prepare regular reports on workshop performance, productivity, and areas for improvement.
  • Ensure all documentation is up-to-date and accessible for audit or review purposes.

Competencies:

  • Strong technical knowledge of machinery, equipment, and repair techniques.
  • Excellent leadership, organizational, and communication skills.
  • Proficiency in workshop management software and basic computer skills.
  • Knowledge of health and safety regulations and best practices.

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