Dealership Service Advisor
Posted on 2025-04-09
| Category | Customer Service Support |
|---|---|
| Location | West Johannesburg / Randburg |
Job Summary
Responsibilities:
Customer Service & Communication: Greet customers in a professional and friendly manner. Discuss vehicle issues and service needs clearly with customers. Maintain strong communication throughout the service process. Booking & Administration: Schedule service appointments and create job cards. Ensure correct and detailed capture of customer and vehicle information. Allocate work to technicians based on skill and availability. Workshop Liaison: Coordinate between technicians and customers for updates or approvals. Track the progress of each vehicle and communicate updates. Ensure parts availability in coordination with the parts department. Costing & Invoicing: Prepare accurate quotations for services and repairs. Advise customers on recommended maintenance or repairs. Finalize invoices, explain costs to customers, and process payments. Customer Satisfaction: Conduct follow-up calls post-service to ensure satisfaction. Handle complaints and escalate when necessary. Assist in achieving service department CSI (Customer Satisfaction Index) targets. Required Skills & Competencies: Strong interpersonal and communication skills Excellent customer service orientation Ability to multitask in a fast-paced environment Good understanding of vehicle mechanics (advantageous) Attention to detail and organizational skills Basic technical knowledge of automotive systems Conflict resolution and problem-solving abilities Minimum
Requirements:
Education: Grade 12 (Matric) Experience: 2–5 years in a Service Advisor or similar role Computer Skills: MS Office, Kerridge/Keyloop, Autoline, CMS, Evolve or similar systems Driver’s License: Code 8/B (valid and unendorsed) Preferred Qualifications: Post-secondary training or certification in motor industry-related fields Knowledge of vehicle warranties and service plans OEM (Original Equipment Manufacturer) dealership experience
Dealership Service Advisor position available in West Johannesburg, Randburg. This job position was posted by . The job has been posted on 2025-04-09 in the Customer Service Support category
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