Dealership Service Advisor
Posted on 2025-04-10
| Employer | The Talent Room |
|---|---|
| Salary | 0 |
| Category | Automotive |
| Location | Gauteng / Randburg |
Job Summary
Job Purpose:
To act as the liaison between customers and the workshop team, ensuring a smooth and professional aftersales service experience. The Service Advisor is responsible for booking in vehicles, providing accurate repair estimates, communicating service updates, and ensuring customer satisfaction from check-in to collection.
Key
Responsibilities:
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Customer Service & Communication:
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Greet customers in a professional and friendly manner.
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Discuss vehicle issues and service needs clearly with customers.
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Maintain strong communication throughout the service process.
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Booking & Administration:
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Schedule service appointments and create job cards.
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Ensure correct and detailed capture of customer and vehicle information.
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Allocate work to technicians based on skill and availability.
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Workshop Liaison:
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Coordinate between technicians and customers for updates or approvals.
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Track the progress of each vehicle and communicate updates.
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Ensure parts availability in coordination with the parts department.
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Costing & Invoicing:
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Prepare accurate quotations for services and repairs.
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Advise customers on recommended maintenance or repairs.
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Finalize invoices, explain costs to customers, and process payments.
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Customer Satisfaction:
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Conduct follow-up calls post-service to ensure satisfaction.
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Handle complaints and escalate when necessary.
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Assist in achieving service department CSI (Customer Satisfaction Index) targets.
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Required Skills & Competencies:
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Strong interpersonal and communication skills
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Excellent customer service orientation
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Ability to multitask in a fast-paced environment
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Good understanding of vehicle mechanics (advantageous)
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Attention to detail and organizational skills
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Basic technical knowledge of automotive systems
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Conflict resolution and problem-solving abilities
Minimum
Requirements:
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Education: Grade 12 (Matric)
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Experience: 25 years in a Service Advisor or similar role
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Computer Skills: MS Office, Kerridge/Keyloop, Autoline, CMS, Evolve or similar systems
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Drivers License: Code 8/B (valid and unendorsed)
Preferred Qualifications:
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Post-secondary training or certification in motor industry-related fields
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Knowledge of vehicle warranties and service plans
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OEM (Original Equipment Manufacturer) dealership experience
Dealership Service Advisor position available in Gauteng, Randburg. This job position was posted by The Talent Room. The job has been posted as a premium ad on 2025-04-10 at 15:01:00 in the Automotive category
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