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Randburg: Service Desk Agents X3 posted by IOCO

Date 2024-12-25
Job Title Service Desk Agents X3
Employer IOCO
More Information
Salary 0
Category It Computer
Location Gauteng
/ Randburg

Job Summary

Are you passionate about delivering exceptional customer service and providing technical support? We`re seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They will play a crucial role in ensuring the satisfaction of users by providing timely and effective technical support and assistance. What youll do: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed. Ensure that all calls are logged within ITSM tool as per the required operational processes. Assist team with work overload as and when required and ensure general administration work is up to date. Ensure a high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner. Follow appropriate escalation procedures as and when required. Ensure adherence to respective client-specific Operational Manuals. Working well under pressure Your expertise: 1-2 Years experience in an IT service desk environment 1-2 Years customer service experience 1-2 Years experience in First call resolution Qualifications required: A+, N+ or Higher Preferred : ITIL v3 or ITIL 4 Other information applicable to the opportunity: Permanent Position Location: Randburg Work environment: Office-based Why work for us? If the daily grind makes you wonder if there`s more to life than work, get ready to discover a professional journey that embraces excellence without compromise. You`ve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires. At our core, we`re challengers, disruptors, and innovators. We`re a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We`re talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
Service Desk Agents X3 position available in Gauteng, Randburg. This job position was posted by IOCO. The job has been posted as a premium ad on 2024-12-25 at 13:52:56 in the It Computer category

Click Go Apply to apply online!

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Randburg: Service Desk Agents X3 posted by IOCO

Date 2024-12-25
Job Title Service Desk Agents X3
Employer IOCO
More Information
Salary 0
Category It Computer
Location Gauteng
/ Randburg

Job Summary

Are you passionate about delivering exceptional customer service and providing technical support? We`re seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They will play a crucial role in ensuring the satisfaction of users by providing timely and effective technical support and assistance. What youll do: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed. Ensure that all calls are logged within ITSM tool as per the required operational processes. Assist team with work overload as and when required and ensure general administration work is up to date. Ensure a high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner. Follow appropriate escalation procedures as and when required. Ensure adherence to respective client-specific Operational Manuals. Working well under pressure Your expertise: 1-2 Years experience in an IT service desk environment 1-2 Years customer service experience 1-2 Years experience in First call resolution Qualifications required: A+, N+ or Higher Preferred : ITIL v3 or ITIL 4 Other information applicable to the opportunity: Permanent Position Location: Randburg Work environment: Office-based Why work for us? If the daily grind makes you wonder if there`s more to life than work, get ready to discover a professional journey that embraces excellence without compromise. You`ve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires. At our core, we`re challengers, disruptors, and innovators. We`re a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We`re talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
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Click Go Apply to apply online!

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You might also like to look at the available jobs in the same area.

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Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


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Error making API request.

Share this to someone who needs a job:
Posted in Jobs in Gauteng, Jobs in Randburg

More Jobs in Your Area