Reservations Manager
Posted on 2025-04-28 01:32:32
| Company | Craven Cottage CC |
|---|---|
| Salary | 0 |
| Category | Front Office |
| Location | South Africa / Gauteng / Pretoria East |
Job Summary
Service Delivery & Operational Excellence: Ensure a high level of service delivery to both customers and lodge operations, maintaining consistent standards. Lead the reservations team to achieve service excellence and meet occupancy targets.
Reporting & Documentation: Develop and design new reporting documents and systems to improve internal processes. Enhance existing reporting procedures to support sales and operational goals. Manage weekly and monthly reports for the Sales team to track performance and outcomes.
Sales & Reservation Management: Guide the reservations team on sales processes to maximize occupancy. Oversee the entire booking process from initial enquiry to booking confirmation and payment. Monitor deposit payments and follow up on any outstanding payments according to established timelines.
Guest Experience & Communication: Ensure smooth communication with clients regarding reservations, including feedback on telephonic, electronic, and written inquiries. Prepare pre-arrival information for guests to enhance their overall experience at the lodge. Regularly follow up on all reservations, ensuring timely responses and accurate details.
Team Leadership & Client Interaction: Manage, mentor, and motivate the reservations team to ensure high performance and customer satisfaction. Always maintain professionalism and a presentable image when interacting with guests, clients, and colleagues. Handle client relationships, addressing queries, resolving conflicts, and ensuring client satisfaction.
General Administration: Provide general administrative support to the reservations department and assist with tasks across the portfolio of properties. Answer calls and respond to emails in a timely and professional manner.
Requirements:
Matric or equivalent
Relevant Tourism qualification
Proven in-depth knowledge of Excel
Diploma or degree
At least 5-8 years’ experience in a similar role within the hospitality or tourism industry, preferably in reservations or team management
In-depth knowledge of tourism industry operations, including rates, activities, and lodge operational procedures
Team management experience, with the ability to lead, motivate, and guide a team
Strong customer relations skills, with the ability to handle conflict and provide outstanding service
Proficient in Excel; experience with PANstrat or similar software will be an advantage
Strong business administration experience
Ability to work under pressure and manage multiple tasks simultaneously
Excellent judgement and decision-making skills
Self-managed and proactive, with the ability to work with minimal supervision
Energetic, driven, and results-oriented with a passion for delivering high-quality service
Innovative and creative problem-solving skills
Willingness to travel as required by the role.
Ability to adapt to a dynamic and fast-paced environment.
Package on offer:
Market related depending on experience and qualifications
Pension fund and dreaded disease cover
Work hours: Monday – Friday (Standby on some weekends & public holidays)
Job Seeker Tip
Set up job alerts on major job boards to be notified of new opportunities quickly.
Click Go Apply to apply online!
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
South Africa: Reservations Manager
Leading Destination Management Company is looking for an experienced Reservations Manager to serve as a sales driver and main point for key accounts while leading and motivating the reservations team. This is a hybrid role in Cape Town. Salary is negotiab
View Job
Reservations Manager
Pretoria East: Reservations Manager posted by Craven Cottage CC
Duties:
Service Delivery & Operational Excellence: Ensure a high level of service delivery to both customers and lodge operations, maintaining consistent standards. Lead the reservations team to achi
View Job
Reservations Manager
Western Cape: Reservations Manager posted by Craven Cottage CC
Duties:
Managing the reservations process from start to finish in line with the company’s booking terms and conditions and standard operating procedures
Ensuring that lodge accommodations and
View Job
Reservations Manager
Cape Town: Reservations Manager posted by Karen Tupper Recruitment
The Hotel Reservations Manager is responsible for overseeing the reservations department, ensuring efficient and effective booking operations, and maximizing
room occupancy and revenue. The role involves supervising reservations staff, implementin
View Job
Reservations Manager
Cape Town: Reservations Manager posted by Karen Tupper Recruitment
The reservations manager is responsible for overseeing and managing the reservations systems and processes for the company, ensuring that guests can easily make reservations, maintains accurate records, and coordinating with other department to ensure
View Job
Reservations Manager
Western Cape: Direct Reservations Manager posted by RareCruit
DUTIES AND RESPONSIBILITIES:
Management
- Pro-active involvement in the sales and reservations of all properties through all direct channels available.
- Understanding and main
View Job
Direct Reservations Manager
Pretoria: Reservations Manager posted by Bright Placements (PTY) Ltd
Key Responsibilities:
- Manage the day-to-day operations of the reservations team.
- Ensure accurate and efficient processing of all bookings.
- Oversee the preparation and management of reservation reports.
View Job
Reservations Manager
Cape Town City Centre: Direct Reservations Manager
DUTIES AND RESPONSIBILITIES: Management Pro-active involvement in the sales and reservations of all properties through all direct channels available. Understanding and maintaining the integrated systems within a hotel, their policies and procedures. Track
View Job
Direct Reservations Manager
Cape Town: Reservations Manager posted by Executive Placings
Leading Destination Management Company is looking for an experienced Reservations Manager to serve as a sales driver and main point for key accounts while leading and motivating the reservations team.This is a hybrid role in Cape Town. Salary is negotiabl
View Job
Reservations Manager
Knysna: Reservations Support Manager (Travel Support Manager) posted by Career Custodians
About us:
Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through c
View Job
Reservations Support Manager (Travel Support Manager)
South Africa: Reservations Manager (Key Accounts)
Duties: Maintain excellent customer / client relationships Gather and provide agent feedback regarding sales and product needs Use knowledge to guide the team on the customer journey Deliver on or exceed sales targets Investigate and understand the custom
View Job
Reservations Manager (Key Accounts)
Western Cape: Reservations Manager (Key Accounts) posted by Craven Cottage CC
Duties:
Maintain excellent customer / client relationships
Gather and provide agent feedback regarding sales and product needs
Use knowledge to guide the team on the customer journey
Deliver on or exceed s
View Job
Reservations Manager (Key Accounts)
Cape Town City Centre: Reservations Manager
The reservations manager is responsible for overseeing and managing the reservations systems and processes for the company, ensuring that guests can easily make reservations, maintains accurate records, and coordinating with other department to ensure the
View Job
Reservations Manager
Melrose Arch: Senior Reservations Manager
Duties: Oversee hotel, restaurant & events bookings process, ensuring efficient operations, maximizing revenue, and providing excellent customer service. Manage the reservations team, handle inquiries, and implement strategies to optimize occupancy and ra
View Job
Senior Reservations Manager