Job Specification Senior leadership position with full operational responsibility across all key business areas Customer Service & Sales Ensure the highest standards of customer service, merchandising, and store presentation are consistently maintained by leading and coordinating with department heads across Sales, Stock, Administration, Finance, Logistics and Human Resources Operational Oversight Oversee stock receiving, cycle counts and loss‑prevention measures Coordinate supplier negotiations and align purchases to sales trends Financial Reporting & Analysis Compile a Monthly Management Pack covering Profit and loss summary by department Balance‑sheet highlights (stock, debtors, creditors) Cash‑flow vs. forecast Budget‑versus‑actual variances and action points KPI dashboard (sales per m², GP%, debtor days, stock turn, expense ratios) Consolidate Worcester and Swellendam results into a single reporting package Present findings and recommendations to the Board Forecasting & Planning Maintain a 12‑month rolling forecast, updating for promotions and seasonal peaks Stock Management & Loss Control Oversee receiving, stocktake, stock reconciliation, and rotation processes Investigate stock variances and implement corrective measures. Enforce and monitor security protocols to minimise shrinkage and stock loss Ensure healthy stock turnover and prevent over- or understocking Minimum Requirements Matric (Grade 12) Valid South African drivers licence A relevant tertiary qualification in Retail, Business Management, or similar will be advantageous Minimum of 5 years experience in a senior retail or operational leadership role, preferably in the hardware/building materials industry Additional Advantages Experience with IQ Retail software will be a strong advantage Strong computer literacy and proficiency in Microsoft Office (Excel, Outlook, Word) and operational systems is essential Ability to interpret data and generate professional reports is critical to the role Kindly note that by submitting your application for this career opportunity, you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position, and this information may be shared with the relevant stakeholders in the business. Please note that only short-listed candidates will be contacted. Should you not have heard back within a two-week period, please assume that your application was unsuccessful. All job postings are in accordance with our client’s BEE requirements. Please only send certificates when requested to do so