Roodepoort: Customer Service Agent posted by Scateck Recruitment

Our Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent, based in Johannesburg. Key duties and responsibilities (including but not limited to): • Process all customer transactions accurately and timeously. Manage orders from entry to finalization. • Manage all customer feedback requirements regarding Order Status, Back-order Reporting, and general inquiries in adherence to all policies and procedures. • Develop positive relationships with customers and provide professional Customer Service and Support. • Foster relationships with internal colleagues and relevant business departments. • Use initiative and be proactive in resolving customer queries promptly. • Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution. Requirements, skills and attributes: • Grade 12/Matric equivalent • Qualification in Sales – distinct advantage • Previous experience in a customer service department and/or a call centre (distinct advantage) • Excellent communication skills (both verbal and written) • Excellent command of the English language • Data capture accuracy & attention to detail • Ability to manage customer’s expectations • Customer focused – ability to excel in the provision of service • Energetic/shows initiative and have ability to work under pressure • Ability to consistently deliver quality service even when under pressure • Time management skills and self-starter • Product application knowledge of catering equipment an advantage • PC literate (SAP, Microsoft Office packages including outlook) • Excellent listening skills • Problem solving ability • Team player