Roodepoort: Technical Administrator posted by EC Security

The Technical Administrator / Coordinator is at the heart of our technical operations and will be responsible for ensuring the smooth execution of our technical jobs and projects. Key Responsibilities Engage with both existing and prospective clients through professional and effective telephonic and email communication, providing them with necessary assistance and information. Accurately capture all relevant information on the technician’s job card and efficiently schedule technicians for assignments within the company’s Technical Department. Ensure that all required stock and materials are appropriately arranged and available before scheduling technicians for technical tasks, facilitating smooth and uninterrupted workflow. Conduct timely follow-ups with clients after installations have been completed by technicians, ensuring their satisfaction, and addressing any concerns or additional requirements they may have. Generate quotes in a precise and professional manner, reflecting accurate pricing and relevant details in accordance with client specifications. Following up on quotes provided to clients and addressing any questions that may arise. Address ad-hoc technical queries from clients promptly, providing them with appropriate guidance and support to resolve their concerns. Matric / Grade 12 / National Senior Certificate. Approximately 3 years in a similar role. Relevant course and / or diploma will be an advantage. Fully computer literate with high competence in the MS Office Suite. Exceptional verbal and written communication abilities.