CULTURE ETHOS Our ideal candidate needs to fit into our company ethos of immediate response. Our systems, people and processes are focused on ensuring: Right now – we believe in a sense of urgency Talk and do – make sure everyone is included in the loop. Build Trust and Be Trustworthy – trust each other, treat others with respect, admit mistakes, congratulate others Recover quickly – learn quickly, move on, save the day Absolute enthusiastic, action-based leadership Collaborative and energetic approach Details matter Recognition that no task is too big or too small in a company with no silos and hyper-growth as it`s core motivator Inflexible in what we do – absolutely agile in how we do it Collaborate and communicate for success – we are ONE TEAM PERFORMANCE CRITERIA In keeping with the company ethos, all customer and supplier interactions are to be performed immediately Uncompromising commitment to immediate communication and response to customers, suppliers and internal stakeholders. Our culture depends heavily on ensuring time wasting activities are eliminated – innovation and proactivity is heavily encouraged Ensuring that that your sales and customer relationship functions are carried out accurately, consistently, timeously and in line with accepted company standards Ensuring that company policy and procedures are adhered to. Adherence to statutory requirements with a high degree of awareness and adherence to POPIA RESPONSIBILITIES (inter-alia) Develop and implement sales strategies to increase the adoption and usage of the app. Identify, engage, and build relationships with potential clients and businesses to promote the app. Build and maintaining your own sales pipeline as well as extract value from an existing pipeline Be able to take over a deal at any stage Identify and develop new revenue opportunities and streams Conduct product presentations and demonstrations tailored to client needs. Meet and exceed monthly sales targets while managing customer relationships effectively. Prepare accurate sales reports, forecasts, and client feedback for management review. Collaborate with marketing teams to optimize outreach and engagement efforts. Remain up to date with industry trends and RNR app features to position it effectively in the market. Manage and maintain existing customer accounts to ensure client satisfaction, retention, and ongoing engagement. Farm existing accounts by identifying additional needs and opportunities for upselling or cross-selling the app`s features. Understand our prospect`s problems and what our solution can do for them Be involved in the sales approach and process to achieve success Understand and relay the RNR value proposition to the customer and clearly demonstrate the solution Ability to operate a technical solution and present the customer with the product journey with ease Participate in the customer onboarding process Participate in the account relationship post onboarding to drive revenue growth Produce accurate and thorough daily, weekly and monthly sales call plans & reporting through the use of the RNR CRM system Meet weekly, monthly, quarterly, half year revenue and other sales initiatives/targets Travel where required to present to RNR to customers, attend events, and build long lasting relationships with key contacts in the industries and sales channels as identified Deliver on sales targets set. Maintain sound customer, supplier and staff relations Establish and maintain strong and long-lasting relationships with customer stakeholders and management Act as point of contact for all customer queries Assist customer with onboarding of end users and improving adoption levels of end users Assist customers with meeting monthly and quarterly adoption targets Setup customers with access to the relevant tools and platforms to manage and maintain transparency of the service Maintain regular status updates with allocated customers Conduct regular business review with customers to provide feedback on adoption according to targets Upsell new product and service offerings Work closely with the Response Centre and Operations to uphold quality services and explore new improvements Communicate new technical functions and features, as we as new value-added product offerings to customers Maintain and improve quality results by creating standards and guidelines; recommending improved procedures. Prepare performance reports by collecting, analyzing and summarizing data and trends Drive the onboarding of customer details (credit application, subscription details…) Inform clients by explaining procedures; answering questions; providing information. Take full accountability for the effective handling of any issues Maintain professional and technical knowledge Prepare analytical reports as required. Ensure that all records are in line with company procedure and accepted practices. Have fun QUALIFICATIONS / BACKGROUND / EXPERIENCE Sound verbal, written and telephonic communication skills in English Advanced computer literacy (Microsoft Office, Word, Excel, Powerpoint) Education : A diploma or degree in Business Administration, Marketing, or a related field (preferred but not mandato Experience : Proven sales track record, preferably in the tech or app-based solutions sector. Sales experience in the logistics and transport support sector is beneficial as is experience in the security/emergency, response/telematics Strong negotiation and communication skills with the ability to adapt to diverse client needs. Self-driven, goal-oriented, and able to work independently while maintaining high energy levels. Proficiency in CRM tools for managing sales pipelines and customer data (experience with Zoho or similar platforms is a plus). Tech-savvy with a good understanding of mobile apps and digital sales channels. Excellent interpersonal skills and the ability to build rapport quickly. Experience with presenting a technology product/service Comfortable working in a fast paced and challenging environment Excellent presentation skills Unendorsed drivers license and own car preferred Innovative and strategic thinker Ability to work under own initiative and think of new ways to drive efficiencies Willingness to work irregular and extended hours if required from time-to-time Deadline orientated and analytical (Precise and accurate attention to detail) Ability to see tasks through to completion Ability to speak effectively one on one (Interpret customer needs and Listening skills) Sound computer literacy (Microsoft Office, Word, Excel, Mechanic Desk) Be punctual, flexible and available for scheduling Demonstrate an interest in growing the company Additional Information : The successful candidate will have the opportunity to grow within the organization and contribute to a fast-paced, innovation-driven environment. Basic salary is competitive, with additional performance-based commission incentives.