Contact Centre Supervisor
Posted on 2025-03-08
Employer | Telebest |
---|---|
Salary | 0 |
Category | It Computer |
Location | Gauteng / Sandton |
Job Summary
1 – 2 years` experience in a Team leader roll in a call centre environment (more than 50 seats)
Experience in Quality Assurance and Performance Metrics
Team Management
HR Disciplinary management
Conflict management
Build framework with a standard operating model and adhere to required processes, sales and service guidelines
Manage contact centre performance B2C / B2B inbound and B2C outbound programs
Assess contact centre for capabilities to reach the sales conversion rate / revenues objectives and deliver the required customer experience
Drive sales and operation excellence initiatives
Mitigate risk through performance management
Contact Centre Supervisor position available in Gauteng, Sandton. This job position was posted by Telebest. The job has been posted as a premium ad on 2025-03-08 at 13:10:22 in the It Computer category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Germiston: Contact Centre Agent – Senior
We are looking for a senior consultant to act as a liaison between our client, within the tyre industry, and its internal and external current and potential customers. In this position you will accept ownership for concluding quote and invoice sales transa
View Job
Contact Centre Agent – Senior
Johannesburg: Contact Centre & Business Process Outsourcing Nqf3
EE Requirements Our client is committed to achieving equity in the workplace and as such preference will be given to: African Females with a disability, African Males with a disability, Location: Woodmead, Johannesburg Duration: 12 months Stipend: R 4500 p
View Job
Contact Centre & Business Process Outsourcing Nqf3
Johannesburg: Travel Contact Centre Agents
Duties and Responsibilities: Providing exceptional client service to clients in the travel industry. Handling inquiries via phone, email, and chat. Assisting clients with bookings, changes, and cancellations. Resolving client complaints and issues in a pro
View Job
Travel Contact Centre Agents
Cape Town City Centre: Outbound Contact Centre Sales Agents – Shifted
The primary function of the Senior Agent: Inside Sales is to proactively engage with potential customers telephonically and promote products and/or services offered by the Company with the aim of generating sales and increasing revenue. These agents work i
View Job
Outbound Contact Centre Sales Agents – Shifted
Johannesburg: Contact Centre Agent (Travel – Cruise Line)
One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team. Qualifications and experience: Matric Travel and tourism diploma No less than 2 years` contact centre experience Strong background in rese
View Job
Contact Centre Agent (Travel – Cruise Line)
Cape Town: Outbound Contact Centre Sales Agents – Shifted posted by Mindmatch Consulting
The primary function of the Senior Agent: Inside Sales is to proactively engage with potential customers telephonically and promote products and/or services offered by the Company with the aim of generating sales and increasing revenue.These agents work in
View Job
Outbound Contact Centre Sales Agents – Shifted
Johannesburg: Contact Centre Agent (Travel – Cruise Line) posted by Isilumko Staffing
One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.Qualifications and experience:MatricTravel and tourism diploma No less than 2 years` contact centre experience Strong background in reserva
View Job
Contact Centre Agent (Travel – Cruise Line)
Sandton: Contact Centre Supervisor posted by Telebest
1 - 2 years` experience in a Team leader roll in a call centre environment (more than 50 seats)Experience in Quality Assurance and Performance MetricsTeam ManagementHR Disciplinary managementConflict managementBuild framework with a standard operating mode
View Job
Contact Centre Supervisor
Johannesburg: Contact Centre Supervisor (Hospitality/Tourism) posted by Isilumko Staffing
Job Purpose:The Supervisor is responsible for managing the team`s daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targe
View Job
Contact Centre Supervisor (Hospitality/Tourism)
Johannesburg: Contact Centre Supervisor posted by Isilumko Staffing
One our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Le
View Job
Contact Centre Supervisor
Johannesburg: Us Contact Centre Team Leader posted by Isilumko Staffing
We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.Key Responsib
View Job
Us Contact Centre Team Leader
Johannesburg: Contact Centre Agent posted by Cre8work!
Job descriptionRequirements Matric is compulsory Strong communication skills Presentable Clear criminal recordDuties and ResponsibilitiesAnswering phones from customers professionally and responding to customer inquiries and complaintsResearching required
View Job
Contact Centre Agent
Johannesburg: Experience Centre Ambassador (Contact Centre €“ Portuguese Speaking) posted by Isilumko Staffing
Job Purpose This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.Core Jo
View Job
Experience Centre Ambassador (Contact Centre €“ Portuguese Speaking)
Sandton: Contact Centre Manager posted by Telebest
Grade 12 with a Bachelor`s in Business Management7 years` experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (In
View Job
Contact Centre Manager
Cape Town: Hr Specialist Bpo/Contact Centre Cape Town posted by CallForce
We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stake
View Job
Hr Specialist Bpo/Contact Centre Cape Town
Sandton: Quality Analyst (Contact Centre) posted by Telebest
MatricDiploma in Business Management or equivalent2-4 years` experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corre
View Job
Quality Analyst (Contact Centre)
Sandton: Contact Centre Manager posted by Telebest
MatricB Com Business Management or equivalentContact Centre Certification 6-7 years` experience in a contact / call centreUnderstand call centre technologiesTravel and Tourism industry advantageousCoachingStable track record managing contact centre of over
View Job
Contact Centre Manager
Sandton: Contact Centre Agent : Payjoy posted by Ison Xperiences
Customer Service Agents Based in Randburg Shifts between 08:00 am- 19:00 pm Working from Monday to Sunday OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to-end service. Main Responsi
View Job
Contact Centre Agent
Randburg: M-Kopa Contact Centre Agent (Tshivenda , Xitsonga And Afrikaans ) posted by Ison Xperiences
Based in Randburg Shifts between 07:00 am- 20:00 pm Working from Monday to Monday including public holidays- 45 hours week schedule OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to
View Job
M-Kopa Contact Centre Agent (Tshivenda , Xitsonga And Afrikaans )
Randburg: M-Kopa Contact Centre Agent (Tshivenda , Xitsonga And Afrikaans ) posted by Ison Xperiences
Based in Randburg Shifts between 07:00 am- 20:00 pm Working from Monday to Monday including public holidays- 45 hours week schedule OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to
View Job
M-Kopa Contact Centre Agent (Tshivenda , Xitsonga And Afrikaans )
Cape Town: Sap Contact Centre Telephony Functional Analyst – Principal posted by DLK Group
DLK Group is seeking an experienced SAP Contact Centre Telephony Functional Analyst Principal to lead the implementation, configuration, and optimization of SAP Contact Centre solutions. The ideal candidate will have 8+ years of SAP experience, with a str
View Job
Sap Contact Centre Telephony Functional Analyst – Principal
Cape Town: Client Contact Centre Administrator posted by AtripleA recruitment & temps
Job Title:Client Contact Centre Administrator (Cape town)Job Description:The Client contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience,
View Job
Client Contact Centre Administrator
Cape Town: Client Contact Centre Administrator posted by AtripleA recruitment & temps
Job Title: Client Contact Centre Administrator (Cape town)Job Description: The Client contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience
View Job
Client Contact Centre Administrator
Cape Town: Client Contact Centre Administrator posted by AtripleA recruitment & temps
Job Title: Client Contact Centre Administrator (Cape town)Job Description: The Client contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience
View Job
Client Contact Centre Administrator
Midrand: Disabled Contact Centre Agent Nqf 2 posted by AtripleA recruitment & temps
Position: Disabled Contact Centre Agent NQF 2Location: JohannesburgRequirements:• Have successfully completed Grade 12 (Matric), although strong candidates who successfully passed Grade 11 will be considered. • Have Maths and / or Science at Grad
View Job
Disabled Contact Centre Agent Nqf 2